Unlock Personal Vault

Hello, thank you for reaching out to Microsoft Q&A.

1. Do you receive any specific error code or message when trying to access Personal Vault in the OneDrive desktop app?
2. Are you able to access your OneDrive Personal Vault online?

1. Open any web browser and start an InPrivate/Incognito browsing session.
2. Go to: https://onedrive.live.com/
3. Sign in with your Microsoft account.
4. In OneDrive, go to the My files section and select the Personal Vault folder.
5. You should be prompted to verify your identity using your alternate security email address or phone number.
6. Enter the verification code and check whether you can successfully access all your files in the Personal Vault folder online.

Let me know the results of these steps and any error messages you see, so we can continue troubleshooting if needed.