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Restore my files deleted at the time of suspension of my onedrive account

Sagar Kapadia 0 Reputation points
2026-04-08T11:33:20.0333333+00:00

My onedrive files were deleted when my account was suspended for non payment of charges - How do I get the files back

Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Helen Luu 405 Reputation points Independent Advisor
    2026-04-08T12:42:26.3466667+00:00

    Hello @Sagar Kapadia

    I understand that your OneDrive files has been permanently removed due to non-payment and know you would like to restore data from your OneDrive.

    First of all, please help me to access the Microsoft 365 admin center and login with your Global Administrator account. Then, extend Billing and choose "Your product". Now, click on the Subscription status Filter and tick on "Deleted" and "Failed".

    User's image

    Then it will show the date your subscription was deleted. If the deletion date is between March 29 and today, there’s little chance the back-end team can restore your OneDrive. In that case, you’ll need to submit a service request to Microsoft Technical Support. They can help escalate the case to the back-end team for data recovery.

    You can refer to this article to have a support: Get support - Microsoft 365 admin | Microsoft Learn

    Please feel free to let me know if you have any further concern.

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