My account has been frozen, but I have already paid for an upgrade and the freeze has not been lifted

Hello, thank you for reaching out to Microsoft Q&A.

If you exceed your OneDrive or Outlook storage limit, your account will be put into a frozen state and you will no longer be able to send or receive emails.

However, if you upgrade your Microsoft account storage by purchasing an Office 365 plan, your additional storage should appear in your account within 2–4 hours. Your account should then automatically unfreeze within 24–48 hours, allowing you to send and receive emails normally again.

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After a few hours (maybe after 24 Hours), open an incognito tab on any web browser and go to this link:

https://onedrive.live.com/?v=managestorage

and sign in with your Microsoft account that is associated with an Office subscription.

See if the storage is being reflected.

Then, sign out of your Microsoft account from the OneDrive app and then sign in again.

When a OneDrive account is frozen because the storage quota was exceeded, upgrading or buying storage does not always unfreeze it immediately. The storage system can take up to 2 hours to update after changes such as purchasing more storage or deleting files. If the account is still frozen after 4 hours, support must be contacted.

To resolve the situation:

1. Confirm that the upgrade or additional storage is active for the same Microsoft account that shows as frozen.
2. Wait up to 2 hours for the storage change to propagate.
3. If more than 4 hours have passed and OneDrive still shows as frozen, contact Microsoft support so they can review and unfreeze the account.

If the account was frozen because the overall Microsoft storage quota was exceeded, getting back under the quota (by deleting files or adding storage) is required before full access is restored.

References:

• What does it mean when your OneDrive account is frozen?
• Microsoft storage FAQs