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Missing Devices

Luther Parton 0 Reputation points
2026-04-08T05:45:34.7733333+00:00

My Computer Is "NOT" shown on the Devices Tab in my Microsoft Account Page.

None of the AI generated fixes, or anything else I have located on the internet, have been successful.

Without my devices being shown on my Microsoft Account page I cant view any Bit-locker information. Has this been an Issue Before?

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. DaveM121 862.2K Reputation points Independent Advisor
    2026-04-08T06:20:28.3833333+00:00

    This is a widely reported problem where devices that are actually linked to the Microsoft account do not appear on the device list on the Microsoft account, it is a server side bug that Microsoft need to fix.

    Even if the device does not appear on your account, the Bitlocker Recovery Key may still exist on your account on this link.

    https://account.microsoft.com/devices/recoverykey

    Be sure to check any account (Personal, Work or School) account that may have been linked to the PC for the Bitlocker Recovery Key.

    Are you currently locked out of any device by a Bitlocker Recovery Key Blue screen.

    1 person found this answer helpful.

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