Hi RY,
I understand how frustrating it is when a feature you were actively using suddenly disappears after an update. Have you already tried the Q&A Assist suggestions? In addition, please try the following.
Step 1: Repair Snipping Tool
- Open “Settings” > “Apps” > “Installed apps”
- Find “Snipping Tool” > select “Advanced options”
- Click “Repair” (do not reset yet)
- Restart Windows and reopen Snipping Tool
Step 2: Force the Microsoft Store version refresh
- Open Microsoft Store
- Go to “Library” > “Get updates”
- Make sure Snipping Tool updates successfully (no pending or failed state)
Step 3: Quick verification
When working correctly:
- You should see a video/record icon next to “New”
- Win + Shift + R opens the video snip overlay, not screenshot mode
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