Share via

Hate AI not helping at all

Damon Geeson 0 Reputation points
2026-04-07T18:17:51.5866667+00:00

I can’t prove I am me want to talk to a person sick and tired of this AI spent £199 on PS5 game can’t get the bonus because when I put in the password computer says no I want to talk to someone

Outlook | Web | Outlook.com | Account management, security, and privacy

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Chloe-V 7,245 Reputation points Microsoft External Staff Moderator
    2026-04-08T02:12:18.2966667+00:00

    Hi Damon Geeson,

    Welcome to Microsoft Q&A forum. 

    Sorry this sign-in block is causing so much disruption. To point you to the right human support channel, please reply with:

    • Is the password prompt for a Microsoft account (Outlook/Hotmail/Xbox) or PlayStation Network (PSN)/PlayStation Store?
    • What is the exact message shown after entering the password?
    • Where are you doing this: PS5 console, PlayStation App, or a web browser on PC/phone?

    Once you confirm that, I can provide the right steps that match your current setup.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.