My laptop Thinkpad T14's camera is not loading in windows so please can someone help

Hi Charles Whelan,

Thank you for reaching out.

From what you’ve described, the camera itself is now functioning correctly, as confirmed by the Camera app and Microsoft Teams. The remaining behavior with Windows Hello typically occurs when the camera is still held by a background process or when system-level camera services need to be refreshed. Windows Hello facial recognition requires exclusive access to the camera, which can differ from how regular apps use it.

Here are some recommended troubleshooting steps that you can try:

1, Fully release camera usage

• Close all apps that may use the camera (Camera app, Teams, browsers).
• Open Task Manager (Ctrl + Shift + Esc).
• End any remaining camera-related processes.
• Sign out of Windows, then sign back in using your PIN.

2, Reset Windows Hello facial recognition

• Go to Settings > Accounts > Sign-in options.
• Expand Facial recognition (Windows Hello).
• Select Remove.
• Restart the device.
• Return to the same menu and set up facial recognition again.

3, Turn off camera effects that may reserve the camera

• Open Settings > Bluetooth & devices > Cameras.
• Select the integrated camera.
• Turn off any camera effects (such as background blur or auto framing).
• Restart the device.

4, Confirm camera permission status

• Ensure Camera access and Let apps access your camera are enabled in
• Settings > Privacy & security > Camera.

If facial recognition still cannot complete setup after these steps, visiting the device manufacturer’s support site to confirm the latest camera and biometric drivers is recommended.

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Have you checked if the camera is protected by the privacy shutter?

https://www.lenovo.com/us/en/p/laptops/thinkpad/thinkpadt/thinkpad-t14-gen-4-14-inch-intel/len101t0057?orgRef=https%253A%252F%252Fwww.google.com%252F&cid=dk:sem:1cnhzm&gclsrc=aw.ds&gad_source=1&gad_campaignid=15170231945&gbraid=0AAAAADHQmtMRjLC0jHAiADs4b8uNq7PB4&gclid=CjwKCAjw1tLOBhAMEiwAiPkRHtvrq4N_ezq2VKtFUFXZoi-UTe6JDEsqmJotFblhD_7U8amycMGjMBoCrgwQAvD_BwE

Is the camera working in Windows Camera app?

https://support.microsoft.com/en-us/windows/how-to-use-the-windows-camera-app-ea40b69f-be6a-840e-9c8c-1fd6eea97c22