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SKYPE DIAL via TEAMS does not work

Albert Van den Bossche 0 Reputation points
2026-04-07T10:08:44.1433333+00:00

Dear,

having a Office 365 yearly license, when i start TEAMS and then select Skype Dial Pad, then trying to dial a number, the systems responds :

You just tried to call a number

×

We're sorry. Unfortunately we weren't able to connect your call.

You don't have Skype Credit or subscription.

On the 4th of jan - feb and march 2026 the 1 month free 1 hour credit was released, but till now it did not happen in April. What is going on?

Microsoft Teams | Microsoft Teams Free | Calls

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  1. Ruwim.B 6,095 Reputation points Volunteer Moderator
    2026-04-07T13:21:28.79+00:00

    As already explained to you by Q&A Assist AI bot, the free 60 minutes were removed by March 2026.

    https://support.microsoft.com/en-us/skype/skype-is-retiring-in-may-2025-what-you-need-to-know-2a7d2501-427f-485e-8be0-2068a9f90472

    End of support for 60-minute Skype Calls in Microsoft 365 subscriptions 

    Why is Microsoft removing the 60 minutes of Skype calls feature in Microsoft 365 Personal and Family subscriptions?

    Aligned with changes to our consumer communications offerings announced in March 2025, Skype minutes will be removed from Microsoft 365 Personal and Microsoft 365 Family subscription benefits beginning March 2026.  

    When is this benefit going away?

    The 60 minutes of Skype calls feature will be removed from Microsoft 365 Personal and Microsoft 365 Family subscriptions starting March 2026.  

    Do I need to take any action? 

    No action is needed. The 60 minutes of Skype calls will be removed automatically from paid Microsoft 365 Personal and Family plan benefits starting March 2026.

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