how to fix the error issue (0*80073712)

Hi Vivek,

If you’re seeing error 0x80073712 while installing a Windows update, it usually indicates that one or more files required for the update are missing or damaged, which can prevent the installation from completing successfully.

In addition to Q&A Assist's answer, here are some recommended solutions that you can try in this situation:

1, Repair system files

• Select Start, type Command Prompt
• Right‑click Command Prompt and choose Run as administrator
• Enter the command below and press Enter: DISM /Online /Cleanup-Image /RestoreHealth
• Restart your PC when the process completes
• Go to Settings > Windows Update and select Check for updates

2, Run the Windows Update troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Select Run next to Windows Update
• Restart your device
• Try checking for updates again

3, Check the system drive for errors

• Open Command Prompt (Admin)
• Type the command below and press Enter: chkdsk /f C:
• Confirm the scan when prompted and restart the device

4, Confirm available disk space

• Ensure the C: drive has sufficient free space (at least 20 GB recommended)
• Use Disk Cleanup to remove temporary files if needed

If the error persists after completing the steps above, a repair install (in‑place upgrade) using Windows 11 installation media may help restore update components while keeping your files and apps.

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I need some information about your current Windows build number to provide you with a solution.

1

Click your Start Button, type winver and hit Enter

Please provide a screenshot of the resulting dialog.

2

Open the Settings App

Go to Windows Updates

Please provide a screenshot of that window

Error 0x80073712 means a file needed by Windows Update is damaged or missing.

To fix it on Windows 11, repair system files, then try the update again:

1. Repair system files with DISM
   1. In the search box on the taskbar, type command prompt.
   2. Select Command Prompt from the results, then choose Run as administrator.
   3. In the Command Prompt window, type the following command and press Enter:

            DISM.exe /Online /Cleanup-image /Restorehealth
      

   4. Wait for the scan and repair to complete (this can take some time).
2. Restart and run Windows Update again
   1. Restart the PC after DISM completes.
   2. Go to Start > Settings > Windows Update.
   3. Select Check for updates and try installing the update again.

If the error continues after this repair and multiple attempts, contact Microsoft support for additional troubleshooting.

References:

• Get help with Windows upgrade and installation errors
• Troubleshoot problems updating Windows