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Storage says full but I have 86 GB left

barbara madgwick 0 Reputation points
2026-04-07T05:50:56.71+00:00

I can't get emails because it says my storage is full but I have 86GB of 100GB of storage left. I have cleared the cache on my browser, I have deleted Outlook from my laptop and phone and then reinstalled the App but it still doesn't work.

Outlook | Windows | New Outlook for Windows | For home

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  1. Hornblower409 6,905 Reputation points
    2026-04-08T21:58:53.6966667+00:00

    Outlook not updating to the current storage usage/quota

    Microsoft has acknowledged that there is a problem and is working on a fix.

    https://dori-uw-1.kuma-moon.com/en-us/answers/questions/5837950/outlook-storage-limit-not-updating-after-upgrade

    The Question is about a quota change after an upgrade. But the problem also shows up after just clearing out storage. In both cases Outlook does not update to the actual free space available.

    Click the [Follow Question] button on that thread to receive a notification for any new updates on this issue.

    Gabe Bratton Apr 8, 2026, 10:54 AM
    The Outlook Team says that the fix is rolling out and is expected to be complete in the next 24 hours.

    Gabe Bratton  Apr 8, 2026, 4:40 PM
    There is no external guidance about this issue. The latest update is that the fix is rolling out and is expected to be complete in the next 24 hours. The product team has telemetry to see the progression, and they see the queue coming down at a steady rate.

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  2. barbara madgwick 0 Reputation points
    2026-04-07T05:58:11.5133333+00:00

    I have checked unified storage. I have 86GB remaining storage across One Drive and Outlook. The email account says I have used 17 GB of 5GB but my account says I have used 4GB of 100GB.

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