link this account to my Go Daddy Domains

Question

link this account to my Go Daddy Domains

Sue Garlick 0

I have a current subscription Microsoft 365, I need to link this account to my Go Daddy Domains. I am having major issues with my emails not working! I believe it has something to do with the New Look Outlook and when I try and switch it comes up with an error saying I don't have the correct permissions because it only has the Go Daddy default.

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2 answers

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Answer 1

Chloe-V 7,245 Microsoft External Staff Moderator

Hi Sue Garlick,

Welcome to Microsoft Q&A forum.

Sorry this issue is disrupting your email service. To identify the root cause and the correct fix, please provide the following 4 details:

Did you purchase your Microsoft 365 subscription through GoDaddy, or directly from Microsoft?
What type of email account is this: a business mailbox (Microsoft 365/Exchange), or an Outlook.com/Hotmail account using a custom domain (Microsoft 365 Personal/Family “personalized email”)?
Does email work in Outlook on the web (browser/webmail), or does it fail only in the new Outlook app?
Please send a screenshot / the exact wording of the “permissions” message when switching to the new Outlook or adding the account via private message (include the correlation ID/timestamp if shown).

Once these details are received, the issue can be identified accurately and the appropriate step-by-step guidance will be provided.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Chloe-V 7,245 Reputation points Microsoft External Staff Moderator

2026-04-08T00:00:43.5766667+00:00

Hi Sue Garlick,

Is there any update from you?

If yes, please feel free to let us know.
Sue Garlick 0 Reputation points

2026-04-08T04:34:02.83+00:00
Hi Chole V,

My Outlook emails were working fine until recently and then one by one they came up with a request to sign in, I followed the bouncing ball to sign in and then I received this error! I thought I might be able to fix it by switching to the new Outlook however I was unable to access the new look Outlook because of GoDaddy (they have my Domains) which were unable to link me to my own purchase of 365 and they wanted me to purchase another 365 via GoDaddy so hence my writing to you to try and understand why this is happening.

I went to the area where IMAP was and could understand what was required.

You have denied Office access to Google - IMAP. Please grant Office access to Google - IMAP and try again. For more information: https://go.microsoft.com/fwlink/?linkid=2297591

Cheers

[Moderator Note: Personal Info Removed]
Chloe-V 7,245 Reputation points Microsoft External Staff Moderator

2026-04-09T10:28:53.0233333+00:00

Hi Sue Garlick,

This is most likely happening because your domain is currently linked to the Microsoft 365 environment created by GoDaddy, while you're also using a separate Microsoft 365 subscription purchased directly from Microsoft.

A domain can only be connected to one Microsoft 365 tenant at a time. If Outlook detects that your email domain belongs to GoDaddy’s tenant but you're signing in with a different Microsoft 365 account, it may block access and show repeated sign‑in prompts or permission/IMAP‑type errors.

To resolve this, your domain will need to be managed in only one Microsoft 365 environment - either continue using Microsoft 365 through GoDaddy, or remove the domain from GoDaddy’s Microsoft 365 service before linking it to your own Microsoft 365 subscription.

Once the domain is attached to a single tenant, Outlook should be able to access your mailbox normally.

Thank you for your time and understanding.

Answer 2

Use two separate steps: (1) make sure the GoDaddy domain is correctly connected to Microsoft 365, and (2) fix Outlook on Windows so it uses the right mailbox instead of a temporary/Outlook.com one.

1. Connect the GoDaddy domain to Microsoft 365

If the domain is already with GoDaddy and is meant to be used for Microsoft 365 mail, the DNS records at GoDaddy must point to Microsoft 365.

At a high level (from the GoDaddy side):

Sign in to GoDaddy and open My Products.
Under Domains, next to the domain used for mail, select … → Edit DNS.
Under Records, ensure the Microsoft 365 records exist, in particular:
- MX record for @ pointing to *<domain-key>*.mail.protection.outlook.com with a priority like 10 and TTL 1 hour.
- CNAME record autodiscover pointing to autodiscover.outlook.com with TTL 1 hour.

If these records are missing or still set to GoDaddy’s default mail, add or correct them using the Microsoft 365 values. The MX and autodiscover CNAME are the key ones for Outlook connectivity.

If the domain was originally set up as a personalized Outlook.com address (Outlook.com Premium) rather than Microsoft 365:

If the domain was provided by Microsoft, it must first be transferred to GoDaddy via the premium features section in Outlook.com, then a Microsoft 365 subscription is required to keep using that personalized address.
If the domain was purchased directly from a registrar (like GoDaddy), only a Microsoft 365 subscription is needed; management then happens from the premium features section of Outlook.com.

2. Fix Outlook on Windows using the wrong/temporary mailbox

The “New Outlook” can sometimes connect to a temporary Outlook.com mailbox or the wrong account, especially when domains are tied to Outlook.com/GoDaddy.

To get Classic Outlook using the proper Microsoft 365 mailbox again (hosted on the GoDaddy/Microsoft 365 domain):

Close Outlook completely.
In Task Manager, make sure there are no OUTLOOK.EXE processes still running; end them if present.
Open Control Panel → Mail → Show Profiles….
Remove any problem profiles that are using a temporary Outlook.com address or the wrong account.
Click Add…, create a new profile, and add only the Microsoft 365 mailbox for the GoDaddy domain (e.g. ******@yourdomain.com). Let automatic setup run so it uses the autodiscover DNS record.
Set this new profile as the default and start Outlook with it.

If the New Outlook “permissions” error is tied to a GoDaddy-default mailbox, ensure that:

The Microsoft 365 subscription is active on the correct Microsoft account.
The domain is correctly configured and associated with that subscription (not just with GoDaddy’s default email service).

If the domain was previously used as a personalized Outlook.com address and then removed or DNS records were cleared, it may be necessary to transfer the domain to GoDaddy (if it came from Microsoft) and then reconnect it to Outlook/Microsoft 365 following the personalized email/domain guidance.

If IMAP/POP is being used instead of Exchange/Modern Outlook connectivity and there are sync errors, reconfigure the account to use the proper Microsoft 365/Exchange connection rather than IMAP, as Outlook.com/GoDaddy IMAP can have limitations.

References:

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link this account to my Go Daddy Domains

2 answers

1. Connect the GoDaddy domain to Microsoft 365

2. Fix Outlook on Windows using the wrong/temporary mailbox

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