A Microsoft file hosting and synchronization service.
To try to get the deleted OneDrive files back and secure the account, follow these steps in order:
- Secure the Microsoft account first
Because the email was hacked and there was financial fraud, treat the Microsoft account as compromised and go through the official recovery/lockdown flow:- Use the Microsoft “hacked or compromised account” helper: How to recover a hacked or compromised Microsoft account.
- Follow the steps to secure sign‑in, reset passwords, and review security info.
- If the recovery form is used, provide as much accurate information as possible (old passwords, typical contacts, etc.).
- Check OneDrive Recycle Bin
Once signed in safely to the original OneDrive account that held the files:- Go to the OneDrive website and open the Recycle bin.
- Look for the deleted Word documents and folders and restore them if present.
- Use OneDrive ransomware recovery (if offered)
If Microsoft 365 detected mass deletion or encryption as a ransomware pattern, OneDrive may show a ransomware recovery flow:- Sign in to the OneDrive website.
- If a ransomware attack was detected, a Signs of ransomware detected screen appears. Select Get started.
- Step 1 is Confirm your files are infected: review the suspicious files shown, and if they look wrong, choose My files are infected to continue.
- Follow the guided steps to clean devices and then Restore your OneDrive to a point in time before March 2 using the restore wizard.
- Restore OneDrive to a previous point in time (if available)
As part of the ransomware flow, or from the OneDrive restore feature, choose a date before the deletion (for example, March 1) and restore the library. This can bring back files that were deleted or modified by the attacker. - If the account itself is lost
If the original Microsoft account that owned the OneDrive cannot be recovered (for example, the hacker replaced all security info and the recovery form is repeatedly denied), there is no additional supported method to regain access to that OneDrive or its files. In that case, the data in that account cannot be recovered. - Clean devices and prevent future compromise
- Run a full malware scan on all PCs and devices that accessed the account.
- Ensure unique, strong passwords and multi‑factor authentication are enabled on the recovered Microsoft account and on the new email account.
- Review recent sign‑ins and security alerts in the Microsoft account security page and sign out of all sessions if offered.
References:
- Ransomware detection and recovering your files
- How to recover a hacked or compromised Microsoft account
- My account got hacked - Microsoft Q&A
- my microsoft account has been compromised - Microsoft Q&A
- Need help with hacked microsoft account - Microsoft Q&A
- hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A