Microsoft 365 and Office | OneDrive | For home | Other
A Microsoft file hosting and synchronization service.
I recently updated my payment info and contact info and now i am missing files that were in my one drive
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Colleen Leduc
0
Reputation points
I recently updated my payment info to a new debit card and updated my contact info and now i have onedrive files that are missing or empty
Microsoft 365 and Office | OneDrive | For home | Other
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John Jefferson Doyon 65,005 Reputation points Independent Advisor2026-04-06T20:17:50.8633333+00:00 Hi, I'm John! I will help you with this.
Updating payment or contact info should not delete your OneDrive files. This usually points to a sync or account issue.
Before this happened, did you make any other changes aside from updating payment and contact info?
For example, did you switch accounts, reinstall OneDrive, or change devices?
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