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I encountered an issue when I launched Microsoft Edge on my PC

ユカ 0 Reputation points
2026-04-06T03:49:38.28+00:00

When I launched Microsoft Edge on my PC, I was logged out of all my social media accounts—like Instagram, YouTube, and Facebook—even though I had been logged in before. What caused this?

My installed extensions have disappeared. How can I get them back?

I can no longer sign in to my Microsoft account via Microsoft Edge

When I try to access my Microsoft account in Microsoft Edge on Windows 11, I get an error and can't sign in. Does anyone

know what's going on?

The error code is 7q6ca

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Microsoft Edge | Website issues | Windows 11
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  1. Alvise Cervellati 4,285 Reputation points Independent Advisor
    2026-04-06T07:11:47.5333333+00:00

    Hi, Welcome in Community

    Maybe all this problems is correlated to Access error, follow these steps for 7q6ca error:

    According to reports from users on Microsoft’s official forums, the most common causes include:

    Temporary issues with Microsoft authentication servers

    Corrupted files in the credential cache

    Conflicts between personal and work accounts

    Problems with local user profiles or certificates

    Third-party software (such as antivirus tools) interfering with secure connections

    Here are some steps you can try to fix the issue:

    1. Clear stored credentials

    Press Win + S and type Credential Manager

    Open Windows Credentials

    Remove any entries related to MicrosoftOffice or MicrosoftAccount

    Restart your PC and try signing in again

    2. Repair Office apps

    • Go to Settings > Apps > Installed apps

    Search for Microsoft Office

    Click Modify, then choose Repair

    This process reinstalls missing or corrupted components that may prevent authentication or synchronization with your Microsoft account.

    Let me know how it goes

    Elvis

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