How to fix the Xbox app for PC stuck forever loading

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Before we proceed, may I know if this issue happens with any Microsoft apps other than this?

In the meantime, please try to follow this quick fix.

• Close the apps completely.
• Type "Credentials manager" in the search bar and press Enter.
• Select "Windows Credentials"
• Remove all entries:
  1. Starts with or contain "Xbl"
  2. Related to the apps and the Microsoft Store.
  3. Related to your account.
• Restart your computer

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Try these steps in order on Windows 11 to fix the Xbox app stuck on “Launching the Xbox App” and get Game Pass games working:

1. Make sure Windows and Microsoft Store are fully updated

• Go to Start > Settings > Windows Update > Check for updates and install all available updates.
• Open Microsoft Store → Library → Get updates and let it update all apps, especially Xbox and Gaming Services.

2. Repair or reset the Xbox app

• Go to Settings > Apps > Installed apps.
• Find Xbox in the list → click the three dots → Advanced options.
• Click Repair first and test.
• If still stuck, go back and click Reset (this clears the app’s data but not game installs).

3. Repair or reset Microsoft Store (if Xbox came from Store)

• Go to Settings > Apps > Installed apps.
• Find Microsoft Store → Advanced options → Repair.
• If that does not help, use Reset.

4. Force‑update Gaming Services (common cause of Xbox app issues)
5. Open PowerShell as administrator.
6. Run:

      get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   

7. In the same PowerShell window, run:

      start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   

8. In the Store page that opens, install Gaming Services and accept the UAC prompt.
9. When finished, try launching the Xbox app again.
10. Reinstall the Xbox app (if needed)
11. Open PowerShell as administrator.
12. Run:

        get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
    

13. Then run:

        start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
    

14. Install the Xbox app from the Store page and then try launching it.
15. If the problem is with a specific game from Microsoft Store

• Follow the general Store app troubleshooting flow:
  • Close and reopen the game.
  • Confirm Windows is up to date.
  • Update Microsoft Store and all apps via Store > Library > Get updates.
  • If needed, Repair/Reset the game from Settings > Apps > Installed apps.
  • As a last step, uninstall and reinstall the game from Store > Library.

If, after these steps, the Xbox app still never gets past “Launching”, collect details (Windows version, what happens after each step, any error codes) and provide them when opening a support request, as the issue may require deeper investigation.

References:

• Fix problems with apps from Microsoft Store
• Troubleshooting Sign-in and Sandbox Errors