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Edge - account-level sync issues - passwords linked to my Microsoft account have disappeared.

Stephen Standley 0 Reputation points
2026-04-05T03:18:18.7433333+00:00

Edge - account-level sync issues - passwords linked to my Microsoft account [in Edge] have disappeared. What is the recovery method?

I have reviewed and tried a number of suggested fixes, but I just seem to end up in a circular set of scenarios that lead nowhere.

What is the fix?

Microsoft Edge | Profile, sync, and sign in | Windows 11

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  1. Stephen Standley 0 Reputation points
    2026-04-06T00:51:52.4233333+00:00

    So, this is what I did as you [Microsoft Support] did not provide a solution.

    I have a second PC that had not been switched on the morning of the incident. I disconnected it from the internet [LAN/WAN] turned it on and signed in. Opened Edge and all of my passwords were still in 'password manager' and in-tact. I extracted the data to a USB as a .CSV file. I went back to my laptop and imported the .CSV file...... BINGO - I'm back up and running. Fully sync'd. But the question remains, WHY?

    This is the exact kind of thing [poor performance] that drives people away from your products.

    FYI - I also operate a Mac, just incase your OS completely fails.

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