Can’t send emails they come back post master refusal

Welcome Lauraine Hebert,

I understand how frustrating it can be when you’re unable to send emails and they are being returned with a postmaster refusal error, while receiving emails still works. 

In addition to the previous suggestions, you could also explore these options  

Step 1: Try sending an email using Outlook on the web by signing in at https://outlook.live.com 

Step 2: Remove and re-add the email account on the iPad 

• Go to Settings > Accounts 
• Remove the affected account, restart the iPad, then add the account again 

Step 3: Make sure the iPad date and time are set automatically 

• Go to Settings > General > Date & Time 
• Turn on Set Automatically 

Step 4: Update or reinstall the mail app 

• Open App Store 
• Search for Outlook (if using Outlook app) 
• Update the app if an update is available 
• If already updated, uninstall the app, restart the device, then reinstall it 

I hope this information helps resolve your issue. If you have any further questions, please don’t hesitate to contact me again in this thread. 

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