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How to request deletion of M365 Backup data that is incurring monthly charges in Azure

Sam 20 Reputation points
2026-04-03T00:24:24.99+00:00

In M365 there is no way to offboard backup data, this data appears to take a year to expire and in the meantime data storage incurs monthly charges. What is the way to completely shut down M365 backup and immediately remove all the data?

Azure Cost Management
Azure Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.


Answer accepted by question author
  1. Siva shunmugam Nadessin 7,835 Reputation points Microsoft External Staff Moderator
    2026-04-03T02:46:58.4866667+00:00

    Hello Sam

    For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

    1. Click link Contact Microsoft Support to navigate to support ticket page.

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    Type billing.

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    In Contact Support, create support request.

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    Fill in Problem description.

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    Click Next button in Recommended Solution.

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    In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

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    Click Review+Create and click Create button.

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    Your support ticket will be created and a mail will be sent.

    You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

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    Let me know if you have further questions we would be happy to help you!!

    Reference:

    https://dori-uw-1.kuma-moon.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

    1 person found this answer helpful.

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