Cannot create a community event in Viva Engage

Hi @Mike Becker, 

Thank you for providing a detailed description of the issue you are experiencing with the Viva Engage event creation process. Based on the behavior described, this typically indicates a client-side conflict, a permission discrepancy, or a service dependency issue. 

Please follow the steps below to isolate and address the cause. 

Phase 1: Performing these preliminary checks to determine if the issue is localized to your current session or environment: 

• Browser and session isolation: Attempt to create the event using a different web browser, such as Microsoft Edge. Specifically, use an InPrivate or Incognito window to bypass existing extensions. 
• Cache management: Clear your browser's cache and cookies, then sign back into the Viva Engage portal. 
• Platform comparison: Test whether the issue persists when using both the Viva Engage web application (engage.cloud.microsoft) and the Viva Engage app within Microsoft Teams. 
• Permission verification: Confirm that you hold the necessary admin or member permissions for the specific community. Additionally, check with your IT department to ensure that community events and group creation policies are enabled for your account. 
• Network and environment: If your organization utilizes Conditional Access, proxies, or security inspection tools, please attempt the action from a different network to rule out blocked service calls.
• Cross-user testing: Have another community admin attempt to create an event in the same community to determine if the issue is specific to your user profile. 

Phase 2: Contacting your IT admin. 

Should the issue persist, it is recommended that you coordinate with your IT department to conduct a comprehensive technical assessment. 

An IT administrator can assist by performing a backend log analysis to review specific Correlation IDs at the time of the failure, which helps identify any blocked service calls or silent errors. Furthermore, they can execute a policy audit to verify if tenant-level configurations, such as Conditional Access rules or group creation restrictions, are obstructing the form submission.

I hope the provided troubleshooting steps and collaboration with your IT administrator resolve this matter effectively. Please don't hesitate to reach out if you have any further questions.

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