Additional meeting and call-related features and issues within Microsoft Teams for business
Good day, I hope you are doing well.
I appreciate your time to clarify the issue in detail and the troubleshooting steps you have tried. While I would love to resolve this directly, my current scope and resource limitations do not allow access to the internal systems needed for this type of troubleshooting. In this situation, I would recommend creating a support ticket to Microsoft since you have attempted to perform the initial troubleshooting steps.
Once the ticket is created, a technical support engineer will be able to initiate a secure remote session, review backend configurations, run diagnostics, and escalate the case to specialized engineering teams if necessary. These teams are equipped to perform advanced troubleshooting and provide targeted solutions.
As moderators, our role is to offer guidance and general troubleshooting steps. Although we do not have access to administrative tools required for backend fixes, we truly appreciate your understanding of these limitations. We hope the information provided helps point you in the right direction, and we are always here to assist as much as possible within our scope.
For instructions on submitting a support request, please refer to: Get support - Microsoft 365 admin | Microsoft Learn.
I hope you found the answer helpful, and I would greatly appreciate it if you could mark it as accepted. This helps highlight the solution for others who may be searching for similar information in the community. Your contribution not only supports fellow users in finding the right guidance more quickly, but also helps build a more resourceful and collaborative space for everyone.
Thank you for your kindness and contributions to the forum.
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