Sound issue

Hi Charles Orlando,

Thank you for reaching out.

Based on the behavior you described, the speakers are powering on correctly but then switching modes or entering standby after a few seconds. This usually occurs when the speakers briefly stop detecting an active wired audio signal, which can cause them to change to another input mode (often indicated by a blue light).

In addition to Q&A Assist's answer, here are some verified checking steps that you can try to resolve the issue:

1, Confirm the audio output device

• Right‑click the speaker icon on the taskbar > Open Sound settings
• Under Choose your output device, manually select your plug‑in speakers

2, Check the physical connection

• Ensure the audio cable is firmly connected to the correct speaker/output port
• If USB‑powered, connect the speakers directly to a different USB port on the PC

3, Set the speakers to wired/AUX mode

• Use the speaker’s Mode / Input button to force wired mode (LED color may change)
• Refer to the speaker controls to ensure Bluetooth mode is not active on the device itself

4, Disable audio enhancements

• Right‑click the speaker icon > Sounds
• Playback tab > select the speakers > Properties
• Under Enhancements, check Disable all enhancements, then apply

5, Refresh the audio driver

• Press Win + X > Device Manager
• Expand Sound, video and game controllers
• Right‑click the audio device > Update driver
• If needed, uninstall the device and restart to allow Windows to reload it

If needed, you can try testing the speakers on another device can help confirm whether the behavior is specific to the PC connection or related to the speaker’s built‑in mode switching.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Hi! Let me help you with this issue.

Are the speakers USB-powered or wall-powered?

Are you connecting the speakers using a 3.5mm AUX cable?

Do the speakers work properly if connected to a phone or another computer?

Hi! Let me help you with this issue.

Are the speakers USB-powered or wall-powered?

Are you connecting the speakers using a 3.5mm AUX cable?

Do the speakers work properly if connected to a phone or another computer?

The speakers are powering on, but Windows is likely switching audio output away from them (for example, to another device or to a different mode on the same speakers), so sound stops after a couple of seconds.

Try these steps in Windows 10:

1. Confirm the correct output device
   1. Select the Speakers icon on the taskbar.
   2. Select the arrow next to it to open the list of audio devices.
   3. Choose the plug‑in speakers as the output device and test audio.
2. Check Sound settings
   1. Right‑click the speaker icon on the taskbar and select Open Sound settings.
   2. Under Choose your output device, select the plug‑in speakers.
   3. Make sure the Master volume is turned up and not muted.
3. Check physical connections and volume
   1. Verify the speakers’ power cable and audio cable are firmly plugged in.
   2. If the speakers use a 3.5 mm jack, make sure it is in the correct output jack (usually green or labeled headphone/speaker).
   3. Turn up the volume knob on the speakers and ensure any mute button on the speakers themselves is off.
4. Test with other audio devices
   1. Temporarily unplug any headphones or other speakers.
   2. Play audio again and confirm that only the plug‑in speakers are connected and selected.
5. Update or reinstall audio drivers (if the issue persists)
   1. Press Win + X → Device Manager.
   2. Expand Sound, video and game controllers.
   3. Right‑click the audio device (for example, Realtek or similar) → Update driver → Search automatically for updated driver software.
   4. If that does not help, right‑click the device again → Uninstall device, then restart the PC so Windows reinstalls the driver.

If the speakers have their own Bluetooth mode (blue light) and keep switching to it, check the speaker’s manual or buttons to force them into “wired” or “AUX” mode and disable or ignore Bluetooth on the speaker itself.

References:

• Fix sound or audio problems in Windows