can't find the dial option to make a call

If you still have remaining credits, you can do it one of two ways:

1. Via the Skype Web Portal: https://calling.web.skype.com
2. A Skype Dial Pad will be added to Teams app. When you click on the dial pad, it will launch the Skype web portal for you. The calls will not be operated from within Teams. On your computer, click on the three dots on the upper right to find it, on phones, click on your user profile icon to find it.

To use existing Skype credit to call phone numbers, the call must be made through the Skype Dial Pad, not the regular Teams Free calling UI.

Use one of these options:

1. Use Skype Dial Pad on the web
   1. Go to calling.web.skype.com.
   2. Sign in with the same Skype account that has the active credit/subscription.
   3. If the account has an active subscription or Skype Credit, the dial pad opens automatically and a phone number can be entered and called.
   4. If a message appears saying there is no paid product, either the wrong account is signed in or the credit is inactive.
2. Use Skype Dial Pad inside Microsoft Teams Free (mobile or desktop) First-time setup in Teams Free:
   1. Make sure the latest version of Microsoft Teams Free is installed or updated.
   2. Sign in to Teams Free with the Skype sign-in that has the subscription/credit.
   3. In Teams Free (desktop):
      • Select Settings and more (top-right).
      • Select Skype Dial Pad.
      • If there is active subscription/credit, the Skype Dial Pad will be visible. If not, the option will not appear.
   4. In Teams Free mobile app:
      • Open the app and tap the profile picture.
      • Tap Skype Dial Pad.
      • If there is active subscription/credit, the dial pad will be visible.
   If the Skype Dial Pad option is missing:
   • This usually means there is no active subscription or Skype Credit on the signed-in account.
   • Go to the Skype My Account page and check the Skype Credit status.
   • If the credit has been deactivated (for example, not used for 180 days), reactivate it following the instructions in the My Account area or the reactivation guidance linked from the articles.
   • After reactivation, reopen Teams Free and repeat the steps above; the Skype Dial Pad should then appear.

Note: Teams Free itself does not provide PSTN calling; calling phone numbers from Teams Free relies on the Skype Dial Pad and requires an active Skype subscription, Skype number, or Skype Credit.

References:

• Make a call with Skype Dial Pad in Microsoft Teams Free
• How do I make a call in the Skype Dial Pad?
• How do I get dialpad in Skype? I want to use my credit - Microsoft Q&A
• transfer of phone numbers from Skype to Teams - Microsoft Q&A