Ms365 developer account

Hi @Guilbert Payusan

First, I’d like to clarify that this is a user‑to‑user support forum. Moderators participating here do not have access to backend systems, nor can we directly intervene in Microsoft product functionality. Our role is limited to providing technical guidance and sharing best‑practice recommendations based on reported issues, requests, and scenarios.     

I’m truly sorry to hear about the frustration you’re experiencing. I understand that you’ve lost access to the Microsoft Authenticator app and are now locked out of the sole Global Admin account for your Microsoft 365 Developer E5 tenant. 

May I ask whether you previously configured any alternate sign‑in or MFA methods, such as SMS or phone call? 

If so, you may be able to regain access by selecting “Sign in another way” during the authentication process. 

If not, in this situation there are only two official paths available to regain access to the tenant: 

1.Please visit the following page and reach out to phone number via: Customer service phone numbers - Microsoft Support 

From what I know, you will need to get past the initial AI system to reach the live support team. You can refer to the guide below for tips on how to get through more easily: 

2.If method 1 is not working, please follow this link to create a trial tenant: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic?msockid=3eb6980… , after that you will be able to access to Microsoft 365 Admin Center to raise the ticket 

Assuming that you have already created an account after registering a free trial and you can go to Microsoft 365 admin center and click "Help & support" icon to raise your ticket. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.      

Please mention that you are raising ticket on behalf of the affected tenant that you do not have access to. The support team will help you to create ticket on the affected tenant then later on the Microsoft Data Protection team will assist you. 

Note: This process will take more time than usual (7-14 working days) for your account to get access again as Data Protection is always overwhelmed with the number of tickets. As I am forum moderator, I do not have access to Microsoft internal system to assist or push this process to be quicker. 

On the other hand, if you do create the trial and it resolves the issue, please remember to cancel the subscription afterward to avoid any related charges.  

I hope my information is helpful. Please give me any updates once you get this resolved. 

Note: Please follow the steps in [our documentation] to enable e-mail notifications if you want to receive the related email notification for this thread. 

To regain access to a Microsoft 365 developer subscription when Microsoft Authenticator is lost, the recovery path depends on whether the account is a work/school (Entra ID) account and whether any other security info is still available.

1. If some security info is still available (work/school account)
   1. Sign in to the Advanced security options page for the work or school account using the remaining verification method (for example, SMS or alternate email).
   2. Select Add a new way to sign in or verify and add a new method (such as a new phone number or email).
   3. Verify the new method with the code sent to it.
   4. Expand the old Microsoft Authenticator method and select Remove.
   5. Sign in again and re‑set up Microsoft Authenticator on the new device.
   This avoids changing all security info at once, which could trigger a 30‑day restriction.
2. If all security info is lost but password is known (work/school account)
   1. Start sign‑in to the work or school account.
   2. At the Verify your identity prompt, select I don't have any of these.
   3. Follow the on‑screen steps to replace the security info.
   4. After replacement, a 30‑day waiting period applies before normal sign‑in is allowed. If the old security method is recovered during this period, it can still be used to sign in, which cancels the pending change.
3. If password is also not available
   1. Use the Microsoft account recovery form flow described in Help with the Microsoft account recovery form.
   2. Submit the recovery request and follow the guidance provided there.
4. If the developer subscription is tied to a Microsoft 365 business tenant and this account is the only admin
   • Microsoft’s Data Protection team must assist with resetting MFA for the admin account. This is not handled via forums or self‑service.
   • Call Microsoft support using the appropriate customer service phone number for the region and request escalation to the Data Protection team for admin MFA reset on the Microsoft 365 tenant used for the developer subscription.
5. If sign‑in to the Microsoft 365 Developer Program dashboard itself is failing
   • Ensure that the Microsoft account used for the Developer Program is valid and can be recovered using the standard Microsoft account recovery options (password reset, sign‑in helper, username lookup, verification‑code troubleshooting).
   • If the account cannot be recovered or has been restricted due to terms violations, sign‑in to the Developer Program dashboard may not be possible.

For any scenario where Authenticator backup cannot be restored because the backup account is inaccessible, support cannot restore Authenticator data; accounts must be re‑added after access to the underlying Microsoft account is recovered.

References:

• Common problems with two-step verification for a work or school account
• Restore account credentials from Microsoft Authenticator
• I can't sign in to my Microsoft account
• Microsoft 365 Developer Program FAQ
• Microsoft 365 developer subscription in Visual Studio subscriptions
• How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request). - Microsoft Q&A
• I cant log in to my business account because it is requiring Authenticator app which I do not have - Microsoft Q&A
• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work. - Microsoft Q&A
• Microsoft authenticator sending me into a spiral - Microsoft Q&A