Copilot studio web show only 3 quick replies

Question

Copilot studio web show only 3 quick replies

Mattanapol Konguthaikul (TH) 25

Hi

I create some flows in copilot studio that contain quick replies, they are all working ok in the test session, but when deploy to use in the copilot web, the quick replies show only 3 record. Please see the screenshots.

This is the screenshot from copilot web, it has only 3 quick replies. User's image

This is from test session, can show more than 3.

User's image

Please suggest how to configure to fix the issue, or if it's platform limitation, then what approach should we do to archive the same behavior.

Thank you in advance.

Bablu Bhai 105 Reputation points

2026-04-01T10:16:16.18+00:00

This sounds like a current platform limitation in Copilot Studio Web. On the web interface, quick replies are capped at 3 visible options by design to maintain a clean layout.

If you need more options:

Consider using carousel cards or buttons with menus to display additional choices.

Another approach is chaining quick replies after selecting one, show the next set dynamically.

Unfortunately, there’s no setting to increase the quick reply limit directly in the web version yet.
Ashlesha Pawar (Tata Consultancy Services Limited) 75 Reputation points Microsoft External Staff

2026-04-02T05:51:04.7233333+00:00
Mattanapol Konguthaikul (TH) Yes—this is a current limitation in the Copilot Studio web interface. Quick replies are capped at 3 visible options to maintain a clean layout.

To provide more choices, you can try:

Chaining quick replies – show the next set of options after the user makes a selection.

Using carousel cards or menu buttons – display multiple options without cluttering the UI.

Currently, there isn’t a way to increase the quick reply limit directly on the web version. Implementing one of these workarounds is the recommended approach.
Mattanapol Konguthaikul (TH) 25 Reputation points

2026-04-02T06:18:21.27+00:00

Could you please explain more about how to use carousel cards or menu buttons? In my case, I also want to allow user to prompt freely apart from selecting from the quick replies.

1 answer

Your answer

Bablu Bhai 105 Reputation points

2026-04-01T10:16:16.18+00:00

This sounds like a current platform limitation in Copilot Studio Web. On the web interface, quick replies are capped at 3 visible options by design to maintain a clean layout.

If you need more options:

Consider using carousel cards or buttons with menus to display additional choices.

Another approach is chaining quick replies after selecting one, show the next set dynamically.

Unfortunately, there’s no setting to increase the quick reply limit directly in the web version yet.
Ashlesha Pawar (Tata Consultancy Services Limited) 75 Reputation points Microsoft External Staff

2026-04-02T05:51:04.7233333+00:00

Mattanapol Konguthaikul (TH) Yes—this is a current limitation in the Copilot Studio web interface. Quick replies are capped at 3 visible options to maintain a clean layout.

To provide more choices, you can try:

Chaining quick replies – show the next set of options after the user makes a selection.

Using carousel cards or menu buttons – display multiple options without cluttering the UI.

Currently, there isn’t a way to increase the quick reply limit directly on the web version. Implementing one of these workarounds is the recommended approach.
Mattanapol Konguthaikul (TH) 25 Reputation points

2026-04-02T06:18:21.27+00:00

Could you please explain more about how to use carousel cards or menu buttons? In my case, I also want to allow user to prompt freely apart from selecting from the quick replies.

Answer 1

Mattanapol Konguthaikul (TH)

1. Use carousel cards (Adaptive Cards) for more options Instead of relying only on quick replies, you can send a message with multiple cards in a carousel format. Each card can represent an option with a button (Action.Submit). This allows you to display many choices in a scrollable layout without cluttering the UI.

2. Use a “Show more options” pattern Keep your first message with 2–3 key quick replies and add one like “More options.” When the user selects it, trigger another message with the next set of options (either more quick replies or a carousel). This helps organize choices in steps.

3. Allow free text input alongside options Quick replies do not block user input. You can guide users by adding a prompt like: “You can select an option below or type your own question.” In your topic, use an “Ask a question” node and allow open text input so users are not restricted to buttons.

Recommended approach: Combine all three:

Start with 3 quick replies + “More options”
Use carousel cards for extended choices
Always allow users to type freely for flexibility

This way, you work within the platform limitation while still delivering a smooth and scalable experience.

Ashlesha Pawar (Tata Consultancy Services Limited) 75 Reputation points Microsoft External Staff

2026-04-09T05:45:09.84+00:00

Mattanapol Konguthaikul (TH),

Just following up on the answer I shared recently. Could you please let me know if it resolved your issue, or if you need any further clarification?

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Copilot studio web show only 3 quick replies

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