Cannot access my Azure tenant – personal Microsoft account orphaned (AADSTS160021)

Question

Cannot access my Azure tenant – personal Microsoft account orphaned (AADSTS160021)

KevinC 20

Hello,  My personal Microsoft account (******@gmail.com) owns an Azure subscription that is still active and sending budget alerts (budget name: lim10eur). However, I can no longer access the tenant.  When I sign in to https://portal.azure.com, I am redirected into the Microsoft Services tenant (tenant ID f8cdef31-a31e-4b4a-93e4-5f571e91255a). Every blade fails with the error:  AADSTS160021: Application requested a user session which does not exist.  This indicates that my identity object inside my actual Azure AD tenant has been deleted or detached, leaving my subscription orphaned. I need assistance to:  

1. Locate the correct tenant associated with my personal Microsoft account. 
2. Restore my identity object inside that tenant. 
3. Reassign me as Global Administrator / Owner so I can access the subscription and manage costs.  Please advise on the next steps for tenant recovery. 

I do want to use Azure services, to develop some apps..  However this old account has the above frequent problem so I dont trust it anymore, despite what fix you offer.

 Thank you, KC

KevinC 20 Reputation points

2026-04-01T09:02:43.96+00:00

I have been thru all of the above already... And I still have these billing emails and a portal I cant access, I can login but persistent popups or blocking hover menus mean I canmt check or interact...
Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator

2026-04-01T09:24:40.4033333+00:00

Hello KevinC,

We need few details to proceed further. Please check your Private messages tab and provide those details.
Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator

2026-04-08T22:05:25.7233333+00:00

Hello KevinC,

If issue still persists, please share requested details in Private messages tab.