How to access the microsoft app? The problem is i have no licensed to access the specific function and it is automatically exiting.

Dear @Roselyn Ogale Roa,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, you are unable to access a specific Microsoft app or feature because your account is not licensed, and the app closes automatically.

For better understanding your situation, could you please confirm some information as:

Are you an user or IT/admin of your organization?

If you are an end user, have you checked with your company’s IT team to confirm whether your account has been assigned the required license to use Microsoft apps? Please note that only your IT administrator can assign or change licenses.

For additional reference, the following subscriptions include Microsoft apps:

Microsoft 365 Business Standard (desktop and web apps)

Microsoft 365 Business Premium (desktop and web apps)

Microsoft 365 Apps for business

Microsoft 365 Apps for enterprise

Microsoft 365 E3 / E5

I hope information above meet your expectation. Please feel free to reach out if you have any other questions.

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To use Microsoft 365/Office apps without them closing or showing unlicensed/activation messages, the license and activation must be valid. Use these steps:

1. Confirm the correct account and license
   • Go to Subscriptions and sign in with each work/school or personal email that might be associated with Office.
   • Verify that a Microsoft 365 or Office product that includes desktop apps is listed and active (not expired).
   • If no qualifying product is listed for that account, that account cannot activate the app.
2. Sign in to Office with the licensed account
   • Open any Office app (for example, Word or Excel).
   • If prompted to sign in, use the same account that shows the valid subscription or license on the Subscriptions page.
   • If the message “We couldn't find any Office products” appears, the signed-in account does not have a license; switch to the correct account.
3. Check for multiple Office installations (Windows)
   • Open Control Panel → Programs → Programs and Features.
   • If more than one version of Microsoft 365/Office is installed, uninstall the older or unused copies, then restart Windows.
   • Open an Office app again and sign in with the licensed account.
4. Run Office as administrator (Windows)
   • Close all Office apps.
   • Select Start, type the app name (for example, Word).
   • Right‑click the app and select Run as administrator, then choose Yes.
   • After it opens, wait a few moments to allow activation to complete, then close and reopen normally.
5. Check subscription status (Microsoft 365)
   • If using Microsoft 365 for business, ask the Microsoft 365 admin to confirm that:
     • The user account has an assigned Microsoft 365 Apps license.
     • The subscription is not expired.
   • If the subscription is expired, it must be renewed before the apps will stay fully functional.
6. If still unlicensed
   • Follow the additional troubleshooting in the unlicensed/activation article for the specific Office version (Microsoft 365, Office 2021/2019/2016).
   • If none of the steps resolve the issue, contact Office support as indicated in the article.

If there is no valid license at all (for example, only a Microsoft 365 Basic plan that does not include desktop apps), install a product that includes the Office desktop apps (such as Microsoft 365 Personal/Family or a business plan with Office apps) or use the web versions of the apps instead.

References:

• Unlicensed Product and activation errors in Office
• Microsoft 365 Apps activation Unlicensed product error
• "Microsoft Office cannot verify the license for this product" error when you start an Office app
• No license associated with my email account - Microsoft Q&A
• I just bought Office for Home and Business and now "No license found" - Microsoft Q&A
• Office 2021 license does not work and ist not anymore in the portal listed - Microsoft Q&A