Onedrive no internet connection

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Try restarting Microsoft Sign-in Assistant Services:

(Close OneDrive app if Open in the taskbar and in the task manager) Then,

1. Click Windows + R key, type services.msc, and click ok.

Locate the 'Microsoft Account Sign-in Assistant' service, right-click, and select Restart.

Then, locate 'Microsoft Cloud Identity' Service, right-click, and select Restart.

Once done, open OneDrive and sign in with your account.

Let me know if you still need more help.,

Error 0x800704cf indicates that OneDrive thinks there is no network connectivity, even though the device is online. Since one OneDrive account works and the other does not, focus on connectivity requirements and TLS/crypto settings that can block only certain Microsoft 365 endpoints.

Try the following steps in order on the affected Windows 10 device:

1. Verify general OneDrive sign‑in
   • Confirm that the problematic account can sign in at the Microsoft Account dashboard and OneDrive on the web as already done. If sign‑in fails in a browser, use the Microsoft account sign‑in helper linked from the OneDrive sign‑in article.
2. Check TLS protocols
   • Press Windows + R, type inetcpl.cpl, press Enter.
   • Go to the Advanced tab.
   • In the Security section, ensure that TLS 1.0, TLS 1.1, and TLS 1.2 are all checked.
   • Select Apply, then OK.
   • Restart the computer and try signing in to OneDrive again.
3. Ensure supported TLS cipher suites On Windows 10 with ESU, OneDrive connectivity can fail if the TLS cipher suites do not meet Azure Front Door requirements.
   • Make sure the following TLS 1.2 cipher suites are enabled and at the top of the cipher suite order (highest priority):
     1. TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
     2. TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
     3. TLS_DHE_RSA_WITH_AES_256_GCM_SHA384
     4. TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
   • Configure this via Group Policy as described in Configuring TLS Cipher Suite Order by using Group Policy, or enable them via PowerShell, for example:

          Enable-TlsCipherSuite -Name "TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384" -Position 0
     

   • After running Enable-TlsCipherSuite, verify the order with Get-TlsCipherSuite. If the order does not reflect the change, check whether the SSL Cipher Suite Order Group Policy is enforcing a different list.
4. Confirm firewall / ISP is not blocking Microsoft 365 endpoints
   • Since one account works and the other does not, confirm that the network (local firewall, security software, or ISP) is not selectively blocking Microsoft 365 or OneDrive endpoints for that tenant.
   • Review the required endpoints in Required URLs and ports for OneDrive and ensure they are allowed.
   • As a test, connect the device through a different network (for example, mobile hotspot) and try signing in again.
5. Restart and re‑register with Microsoft Entra (if this is a work/school account) If the problematic account is a work or school account joined to Microsoft Entra ID and the device is domain‑joined or Entra‑joined:
   • Restart the device while connected to the organization’s network.
   • If the issue persists, unjoin and rejoin the device to Microsoft Entra ID:
     1. Open an elevated Command Prompt (Start → right‑click Command Prompt → Run as administrator).
     2. Run:

                dsregcmd /leave
                dsregcmd /join
        

     3. Close Command Prompt, restart the computer, and then sign in to OneDrive again.
   • Only perform these steps while connected to the organization’s infrastructure.
6. Re‑add the account in OneDrive
   • Make sure the OneDrive sync client is the latest version.
   • Start OneDrive, select the grayed‑out icon (if present), and go through Set up OneDrive again with the affected account.

If, after these steps, the account still cannot sign in while the other account works, the problem is likely with the account or tenant configuration (for example, licensing or access restrictions), and the organization’s IT admin or Microsoft support should review the account and tenant network policies.

References:

• Error Code 0x8004de40 or 0x8004de88 when signing in to OneDrive
• Fixes or workarounds for recent issues in OneDrive
• Can't sign in to OneDrive