Unable to share onedrive folder

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Unable to share onedrive folder

Parag Thakkar 0

Hi..

I am trying to share a folder on onedrive web but I am getting the following issue:

"Unable to get the link. Please try again later. " On clicking more details it shows "Data Sanitized"

My onedrive folder is located in D drive, where I have added another folder for which I need the backup...

In my system tray it shows 3571 files will be backed up when closed...But all these files have been deleted and are no longer present in the system..

So can you help me to resolve this.

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Answer 1

Jeronimo Fuerte 38,080 Independent Advisor

Hi! The issue you are experiencing with the "Data Sanitized" error and the thousands of phantom files pending backup usually indicates that your OneDrive sync cache has become corrupted. To resolve this, the first step is to perform a full reset of the OneDrive desktop client, which will clear the localized cache without deleting any of your actual data. You can do this by pressing the Windows Key and R simultaneously to open the Run dialog, then pasting %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and pressing Enter. Once the OneDrive cloud icon reappears in your system tray, allow it a few minutes to resync your current folder structure, which should clear the 3571 deleted files from the queue.

Parag Thakkar 0 Reputation points

2026-04-01T06:30:53.6966667+00:00

Hi..

There is no onedrive.exe at the path you have mentioned....instead there is onedrive.App.exe...

So I used %localappdata%\Microsoft\OneDrive\onedrive.App.exe /reset but nothing happened...
Jeronimo Fuerte 38,080 Reputation points Independent Advisor

2026-04-01T14:56:00.34+00:00

OneDrive.App.exe is not the executable Microsoft document for the reset command. For Windows, the official reset targets are OneDrive.exe, if Windows cannot find it, use: C:\Program Files\Microsoft OneDrive\OneDrive.exe /reset, and if needed C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe /reset. Also, the reset may appear to do nothing visibly at first, so after running it, manually start OneDrive from Start and search for OneDrive. Resetting disconnects sync temporarily, but it does not delete your files.

If none of those paths work, if OneDrive opens but still does not sync correctly, you can also clear the sign-in cache by opening %localappdata%\Microsoft\OneDrive\settings and deleting PreSignInSettingsConfig.json, then signing in again and choosing the same existing OneDrive folder.
Parag Thakkar 0 Reputation points

2026-04-02T04:46:00.0666667+00:00

Hi..I was able to reset one drive..now thee are no ghost files...however I am still not able to share folders... I am still getting the same error :

"Unable to get the link. Please try again later. " On clicking more details it shows "Data Sanitized"

I have tried to share from both web as well as desktop.... both gives the same error
Jeronimo Fuerte 38,080 Reputation points Independent Advisor

2026-04-02T13:10:10.3833333+00:00

Thank you for the information. Could you please confirm whether you are the owner of those folders or if they were shared with you by someone else? Also, please share a screenshot of the error message you are seeing.
Parag Thakkar 0 Reputation points

2026-04-06T07:42:04.2433333+00:00

I am the owner of the folder... Attached is the screenshot...Screenshot 2026-04-06 131033.png
Parag Thakkar 0 Reputation points

2026-04-09T05:19:38.4166667+00:00

Hi

Please help as this is becoming a blocking issue for us...

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Unable to share onedrive folder

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