Sign-in failed error AADSTS5000224 – deauthenticated issue

Question

Sign-in failed error AADSTS5000224 – deauthenticated issue

Swamy Madduri 0

Error code: AADSTS5000224

The tenant 'Default Directory ' has been deauthenticated and is no longer available. Try signing into another tenant from the dropdown below. Error message: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: <PII REMOVED> Correlation ID: <PII REMOVED> Timestamp: 2026-03-30 04:13:49Z

Shubham Sharma 12,525 Reputation points Microsoft External Staff Moderator

2026-03-30T05:36:39.0866667+00:00

Swamy Madduri

Thank you for reaching out to Microsoft Q&A.

To verify the root cause and resolve the issue, I’ll need a few details to coordinate with our engineering team. Please share the requested information into private message, as it contains personally identifiable information (PII):

Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.

Thanks
Swamy Madduri 0 Reputation points

2026-03-30T06:41:56.2333333+00:00

Shubham Sharma

required detailed already shared in private message please check.
Shubham Sharma 12,525 Reputation points Microsoft External Staff Moderator

2026-04-09T09:21:12.2333333+00:00

Hello Swamy

The tenant was recognised as fraud from birth so the engineering are unable to re-authenticate this tenant.

Let us know if you need any further assistance from our end.

1 answer

Your answer

Shubham Sharma 12,525 Reputation points Microsoft External Staff Moderator

2026-03-30T05:36:39.0866667+00:00

Swamy Madduri

Thank you for reaching out to Microsoft Q&A.

To verify the root cause and resolve the issue, I’ll need a few details to coordinate with our engineering team. Please share the requested information into private message, as it contains personally identifiable information (PII):

Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.

Thanks
Swamy Madduri 0 Reputation points

2026-03-30T06:41:56.2333333+00:00

Shubham Sharma

required detailed already shared in private message please check.
Shubham Sharma 12,525 Reputation points Microsoft External Staff Moderator

2026-04-09T09:21:12.2333333+00:00

Hello Swamy

The tenant was recognised as fraud from birth so the engineering are unable to re-authenticate this tenant.

Let us know if you need any further assistance from our end.

Answer 1

Error AADSTS5000224 indicates that the tenant is blocked/deauthenticated and the requested resource in that tenant is no longer available.

From the documented error description:

AADSTS5000224 – NotAllowedTenantBlockedTenantFraud: “We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support.”

In practice this means:

The “Default Directory” tenant is no longer usable for sign-in to that resource (for example, because it has been blocked or deprovisioned).
Sign-in must occur against a different, active tenant.
If this is unexpected (for example, the tenant should still be active), the next step is to open a support case with Microsoft so they can review and, if appropriate, unblock or restore access to the tenant.

Recommended actions:

In the sign-in UI, use the tenant dropdown (or “Sign in with another account/organization”) and select a different tenant that is known to be active.
If there is no other tenant and the “Default Directory” should still be valid, contact Microsoft support with the error code (AADSTS5000224), Trace ID, Correlation ID, and Timestamp shown in the error so they can investigate the tenant’s status.

References:

Microsoft Entra authentication and authorization error codes

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Sign-in failed error AADSTS5000224 – deauthenticated issue

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