cant connect to printer

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Hi Murray Hardisty,

I’m sorry to hear you’re having trouble connecting your Surface Pro to the printer. I understand how inconvenient this can be, especially if it was working previously.

As forum moderators, we don’t have the ability to directly access or review previous Microsoft support cases. If you’d like to continue troubleshooting here, please feel free to share more details about the issue and the steps you’ve already tried, so we can avoid duplication.

If you prefer to continue with your existing support case, I highly recommend contacting Microsoft Support directly and providing your previous case number so they can pick up where things left off.

Thank you for your understanding, and please let me know how you’d like to proceed. I'm here to support.

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