Login Issue: Account Security Verification Required ([Moderator note: personal info removed] Account)

Hi @Edivania Aquino,

Good day and thank you for outlining your concern so clearly.

The message you’re seeing indicates that your work account is being prompted to complete security verification, most commonly for setting up multi‑factor authentication (MFA), or adding security information (phone number, authenticator app, or backup email)

This is a standard Microsoft Entra ID (Azure AD) security requirement and is usually enforced by your organization’s IT policies. The “8 days remaining” notice means verification will become mandatory after that period, and sign‑in may be blocked if it’s not completed.

Please follow these steps using your work account (not a personal Microsoft account):

1. Sign in with your company email address
2. When you see the prompt below please click next:
   
3. They will ask you to set up another method. Choose add sign in method:

4. Save your changes and sign out
5. Sign back in to confirm the setup is complete

Once this is done, the warning message should no longer appear.

More information about it at: Verifying your identity when signing in - Microsoft Support

Because your account is company‑managed, Microsoft community moderators like me cannot override or bypass the security requirement.

If you’re unable to access the security‑info page, no longer have access to the required phone number or email address, or the setup process fails or keeps looping, you’ll need to contact your company's IT or internal support team for assistance. Ask them to reset your security verification or temporarily disable and re‑enroll multi‑factor authentication (MFA) for your account, as only your organization’s administrators have the permissions required to make these changes.

You can provide them this article for more guidance: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…

I hope this provides enough clarity and helps you stay inform with your current situation.

In the meantime, if you see my replies bring helpful information, please kindly accept it as an answer and vote it up by your original account, which raised this question. Once marked, it will automatically pin to top. As other users will also search information in this community, your valuable vote up will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.   

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To continue signing in to the SERHANT work account after seeing the “Let’s keep your account secure” message, another verification method must be set up for the work/school (Microsoft Entra ID) account.

Follow these steps:

1. On the “Let’s keep your account secure” screen during sign-in, select Next.
2. Follow the prompts to add at least one additional verification method (for example, phone, email, or an authenticator app), as required by the organization.
3. Complete the verification steps (enter the code sent to the chosen method or approve the prompt in the authenticator app).
4. After setup is complete, sign-in will continue and the account will have the extra security method configured.

If the prompt is skipped, it can only be skipped for a limited time (such as 24 hours at a time, up to several days). After that, adding another verification method becomes mandatory before sign-in can continue. If there are issues completing the setup or if the required methods are unclear, contact the organization’s IT administrator or help desk for assistance, as only they can change the security requirements for the SERHANT account.

References:

• Verifying your identity when signing in
• Common problems with two-step verification for a work or school account