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Increase email send limit for Email communication service

EventPlanner 0 Reputation points
2026-03-23T09:12:08.54+00:00

I connected my app to ACS to send emails, but it is showing a limit of 100 emails per hour. I am trying to raise a support request but there is no option at all.

Azure Communication Services
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  1. Aditya N 2,455 Reputation points Microsoft External Staff Moderator
    2026-03-23T09:25:51.4333333+00:00

    Hello @EventPlanner

    Thank you reaching us regarding the issue.

    You are looking to increase your email sending quota for Azure Communication Services. For this you need to create a support request. Before you make the request, assess how many emails you plan to send. Consider key factors like:

    • Maximum messages per minute
    • Maximum messages per hour
    • Maximum messages per day

    Please follow the below steps to create support request in Azure Portal.

    Sign in to the Help + support - Microsoft Azure

    Click on Create support request.

    Enter quota in the box and click on 'Go'.

    Search for Quota type: Select Service and Subscription Limits(Quotas) 

    1. Then click on Create a support request. Screenshot 2025-12-10 234101
    2. Select Quota type as Azure Communication Services Email: Sending Limits Screenshot 2025-12-10 225920

    3.Click on "Next" Screenshot 2025-12-10 231151

    4.Then provide the details as the requirement. Screenshot 2025-12-10 231411

    1. Next click on Save and Continue.
    2. You will see fields related to email sending quotas like region etc. Screenshot 2025-12-10 231913

    Fill the details and Click on Review+Create.

    Reference: https://dori-uw-1.kuma-moon.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request https://dori-uw-1.kuma-moon.com/en-us/azure/communication-services/concepts/email/email-quota-increase https://dori-uw-1.kuma-moon.com/en-us/azure/communication-services/concepts/service-limits#email Kindly let us know if the above comment helps or you need further assistance on this issue.

    Please "Accept" if the information helped you. This will help us and others in the community as well.


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