Hi, I'm John!
This forum is public, no one should contact you privately.
May I ask what issue you’re contacting support about?
Are you using a personal Microsoft account (like Outlook/Hotmail), or is this for Microsoft 365 Business?
Phone support is usually available for Microsoft 365 Business accounts. For personal Microsoft accounts, support is typically handled through live chat online or via the Get Help app rather than a direct hotline number.
Click "Add comment" to let me know.
Regards,
John J.D.