Microsoft Forms Survey Not Opening (Urgent)

Question

Microsoft Forms Survey Not Opening (Urgent)

EDZ 0

I am having a problem with Microsoft Forms. I am getting this Error.

Error message:

Session id: [Moderator note: personal info removed], Correlation id: [Moderator note: personal info removed]

I have checked/confirmed permissions to the site and I should have access even though it says I need access.

Can I please get some help with this? It is critical part of my job and need to have access.

I appreciate you help in advanced.

Thank you,

EDZ

Alexis-NG 14,895 Reputation points Microsoft External Staff Moderator

2026-03-18T22:59:33.56+00:00

Hi @EDZ,

I hope everything is going well on your end.

I am following up on the support thread that has been discussed and wanted to check whether the information shared in my previous response helped address the issue you were experiencing.

If you are still encountering any issues or have additional questions, please feel free to reach out at any time. I would be happy to assist further as needed.

Additionally, ensuring that everything is functioning as expected and that your experience remains smooth is a top priority.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

4 answers

Your answer

Alexis-NG 14,895 Reputation points Microsoft External Staff Moderator

2026-03-18T22:59:33.56+00:00

Hi @EDZ,

I hope everything is going well on your end.

I am following up on the support thread that has been discussed and wanted to check whether the information shared in my previous response helped address the issue you were experiencing.

If you are still encountering any issues or have additional questions, please feel free to reach out at any time. I would be happy to assist further as needed.

Additionally, ensuring that everything is functioning as expected and that your experience remains smooth is a top priority.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Answer 1

Hi @EDZ,Thank you for providing the update on the status of your case.

It’s great to hear that the issue has been resolved after you were added as a collaborator in the Form settings.

Thank you again for your time and cooperation throughout the resolution process. Should any questions or concerns arise in the future, please feel free to reach out. I would be happy to assist, and the moderators in the Microsoft Q&A forum remain available to provide additional guidance as needed.

Thank you for your continued engagement and for contributing to the Microsoft Q&A community.

Answer 2

Hi @EDZ,

Nice to meet you

I want to have some better understanding via your situation and assist you securely, may I ask you to provide your screenshot and the exact error message in a private message?

I’ve already initiated a private message for your convenience and included a note there. When you have a moment, please review it so I can continue assisting you effectively

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

User's image

Thank you for your patience and understanding throughout this process.

Answer 3

EDZ 0

I don't have access to Microsoft Entra ID.

I still need help.

Thank you,

EDZ

0 comments

Answer 4

The error and access prompt indicate a Forms/tenant configuration or service issue rather than simple SharePoint permissions.

For a business (Microsoft 365) tenant, the most common cause in this scenario is that the Microsoft Forms backend service principal is disabled. This prevents Forms from issuing tokens and can cause generic “need access” or “something went wrong” errors even when SharePoint permissions look correct.

Ask a Microsoft 365/Azure administrator in the tenant to perform these steps:

Sign in to the Azure portal: https://portal.azure.com/.
In the left pane, select Microsoft Entra ID.
Select Enterprise applications.
Clear the default filter by selecting the X next to Application Type == EnterpriseApplications.
In the Search box, type Office Hive.
Select Office Hive from the results.
Under MANAGE, select Properties.
Set Enabled for users to sign-in to Yes, then select Save.

This re-enables the Office Hive / CollabDBService service that Microsoft Forms relies on. Once enabled, retry opening the survey.

If Forms is still not accessible after this change, the tenant admin should also verify that Microsoft Forms is turned on for the organization as described in the Forms admin controls documentation.

References:

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Microsoft Forms Survey Not Opening (Urgent)

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