Microsoft Teams calls does not work on Ipad

Question

Microsoft Teams calls does not work on Ipad

Max Andersen 5

I just bought an Ipad and I have been trying to use it to make a call on Microsoft Teams. This is a personal account (not business). When I call the person I need to talk to using Teams it does not ring on the other end and when the call ends on my side (timeout if you will) it says: Couldn't complete call. Check your network, then try again.

There is nothing wrong with my network that I am aware of. I am not using a VPN. When I make the call on my desktop or they call me on my desktop the call works. For a split second my ipad will register the call coming through on teams but I cannot answer it. I am able to use the messaging function in Teams.

Any ideas?

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Max Andersen 5 Reputation points

2026-03-15T13:20:28.1866667+00:00

So these are all of the things I have done so far..
-reinstalled app
-signed in and out
-made sure the app is the most up to date
-made sure notifications were enabled
-made sure my microphone and camera are enabled for teams and otherwise
-changed my internet routers settings to Wp3 (found this in a subreddit and worked for two people)
-made sure I was not signed into a VPN

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Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Max Andersen 5 Reputation points

2026-03-15T13:20:28.1866667+00:00

So these are all of the things I have done so far..
-reinstalled app
-signed in and out
-made sure the app is the most up to date
-made sure notifications were enabled
-made sure my microphone and camera are enabled for teams and otherwise
-changed my internet routers settings to Wp3 (found this in a subreddit and worked for two people)
-made sure I was not signed into a VPN

Answer 1

Hi Max Andersen,

Thanks for sharing the details. That “split‑second ring” followed by “Couldn't complete call. Check your network, then try again.” can sometimes occur on iPad when Microsoft Teams is signed in successfully (for example, chat works), but the call delivery through iPadOS doesn’t complete as expected. Something that can be more noticeable when the iPad is locked.

To help narrow this down, here are a few focused checks that are specific to iPad behavior:

1) Quick lock‑screen test

Keep the iPad unlocked and leave Teams open in the foreground, then try an incoming/outgoing call.
If it works unlocked but fails when locked, this points to the call integration/background wake-up path rather than your internet connection.

2) Toggle Teams “Integrated calling”

On the iPad, open Teams > tap your profile picture > Settings > Calling.

Turn Integrated calling OFF, then test a call.
If needed, turn it back ON and test again (this can occasionally refresh the calling integration).

3) Confirm iPad settings that affect call delivery

iPad Settings > Teams

Microphone = ON
Camera = ON (if using video)

iPad Settings > Notifications > Teams

Allow Notifications = ON
Sounds and Banners = ON

iPad Settings > General > Background App Refresh

Background App Refresh = ON
Teams is allowed

While testing, it’s also a good idea to temporarily disable Low Power Mode, as it can limit background activity.

If you’re able to share your iPadOS version and whether calls work only while the device is unlocked, that would help narrow down the next best troubleshooting step.

Please let me know if this proves useful to you, or if you would like further assistance.

I'm looking forward to your reply.

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Kal-D 7,175 Reputation points Microsoft External Staff Moderator

2026-03-16T21:48:29.78+00:00

Hi Max Andersen,

I am writing to see how things are going with this issue.

If there’s anything else I can assist you with or if you need further clarification, please don’t hesitate to let me know, I’m here to help.

Looking forward to hearing from you.
Max Andersen 5 Reputation points

2026-03-16T22:40:20.59+00:00

It is now working. I basically went through everything that I did originally again and it prompted me to allow something but I hit allow before reading it, lol. So I do not know how I fixed it but it prompted me after deleting the app, checking notifications, camera, and microphone were all enabled and then I placed a call and that is when it prompted me to allow something which it then worked. Thank you for taking the time to review my case. Much appreciated!
Kal-D 7,175 Reputation points Microsoft External Staff Moderator

2026-03-17T15:28:12.0533333+00:00

Hi Max Andersen,

I'm glad to hear that Teams is up and working again.

Please don't hesitate to reach out if you have any question in the future.

Best Regards.

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Microsoft Teams calls does not work on Ipad

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