Azure Database for MySQL flexible server | The server is currently in 'disabled' state. Please wait for the operation to complete.

Question

Azure Database for MySQL flexible server | The server is currently in 'disabled' state. Please wait for the operation to complete.

Jonathan 0

I exceeded my sponsorship subscription quota. After that, I removed the spending limit, but my MySQL database is stuck in a disabled state. I know this issue has been reported before and many users said they got it resolved by opening a support ticket. I have Developer Support. I tried to create a ticket for Microsoft to help me fix this issue, but I selected all contact options and I'm getting AI answers without any possibility to create a support ticket."

Naveena Patlolla 9,315 Reputation points Microsoft External Staff Moderator

2026-03-14T12:37:23.7766667+00:00

Hi Jonathan
I understand that you were having difficulties finding a create support request option on Azure Portal.

For Billing and subscription related issues, you can follow these steps and create a support request.

1.Go to Azure Portal -> Click on help+support -> create a support request

In the Support+troubleshooting pane on the right, type 'Billing' in the text box -> Select Billing and click on Next.

2.Select the subscription and click on Next. You will see some suggestions to resolve your issue. If none of those apply, please see the below steps

3.Scroll down the suggestions and you will see an option to Contact support -> create a support request.

4.Select Billing and provide the details requested.

5.If you see the solutions again, click on 'return to support request'. 6.Click on 'Next' and then you will be able to create the billing support ticket.

Let me know if you have any questions or still facing issues creating a billing support request and I can help.
Naveena Patlolla 9,315 Reputation points Microsoft External Staff Moderator

2026-03-16T09:07:34.6+00:00

Hi Jonathan

We hope you have created a support ticket. If you still need assistance, please let us know—we are here to help.
Jonathan 0 Reputation points

2026-03-16T10:46:13.1233333+00:00

Hi Naveena Patlolla I created a support ticket and I had an answer,

"I understand you need assistance to enable region access for BS Series in East US region for Azure Subscription ID: xxxxxxxxxxxxx"

We have engaged internal capacity team and got the below response.

Thank you for requesting access to the US East (EUS) region. Unfortunately, due to high demand for Azure MYSQL Flexible Server in this region, we are not able to approve your request at this time. To ensure that all customers can access the services they need, we are working through approving requests as we bring additional capacity online. "

I understand this but i need at least to recover my data on my database. That's a production environment and my systems are currently down. How can you help me?
Naveena Patlolla 9,315 Reputation points Microsoft External Staff Moderator

2026-03-18T03:13:59.4833333+00:00

Hi Jonathan
Could you please share the support ticket ID via private message so we can follow up internally?
Reference:
Jonathan 0 Reputation points

2026-03-18T04:02:42.1833333+00:00

Hi Naveena, I'm not able to see "Private Messages" in this post
Saraswathi Devadula 15,515 Reputation points Microsoft External Staff Moderator

2026-03-18T05:29:15.79+00:00

Hi Jonathan

I request you to please allow me sometime, as I working on this to get your server enable.
Jonathan 0 Reputation points

2026-03-18T12:02:06.7166667+00:00

Hi Naveena I really appreciate you've tried to help about trying to enabling or restoring the database. As i wrote in support ticket, emails and directly to you. This is a production database and my systems is currently down due this issue. I changed ticket severity but i really can't no wait another day. Is there something you can do after 5 days my systems have been disabled?

1 answer

Your answer

Naveena Patlolla 9,315 Reputation points Microsoft External Staff Moderator

2026-03-14T12:37:23.7766667+00:00

Hi Jonathan
I understand that you were having difficulties finding a create support request option on Azure Portal.

For Billing and subscription related issues, you can follow these steps and create a support request.

1.Go to Azure Portal -> Click on help+support -> create a support request

In the Support+troubleshooting pane on the right, type 'Billing' in the text box -> Select Billing and click on Next.

2.Select the subscription and click on Next. You will see some suggestions to resolve your issue. If none of those apply, please see the below steps

3.Scroll down the suggestions and you will see an option to Contact support -> create a support request.

4.Select Billing and provide the details requested.

5.If you see the solutions again, click on 'return to support request'. 6.Click on 'Next' and then you will be able to create the billing support ticket.

Let me know if you have any questions or still facing issues creating a billing support request and I can help.
Naveena Patlolla 9,315 Reputation points Microsoft External Staff Moderator

2026-03-16T09:07:34.6+00:00

Hi Jonathan

We hope you have created a support ticket. If you still need assistance, please let us know—we are here to help.
Jonathan 0 Reputation points

2026-03-16T10:46:13.1233333+00:00

Hi Naveena Patlolla I created a support ticket and I had an answer,

"I understand you need assistance to enable region access for BS Series in East US region for Azure Subscription ID: xxxxxxxxxxxxx"

We have engaged internal capacity team and got the below response.

Thank you for requesting access to the US East (EUS) region. Unfortunately, due to high demand for Azure MYSQL Flexible Server in this region, we are not able to approve your request at this time. To ensure that all customers can access the services they need, we are working through approving requests as we bring additional capacity online. "

I understand this but i need at least to recover my data on my database. That's a production environment and my systems are currently down. How can you help me?
Naveena Patlolla 9,315 Reputation points Microsoft External Staff Moderator

2026-03-18T03:13:59.4833333+00:00

Hi Jonathan
Could you please share the support ticket ID via private message so we can follow up internally?
Reference:
Jonathan 0 Reputation points

2026-03-18T04:02:42.1833333+00:00

Hi Naveena, I'm not able to see "Private Messages" in this post
Saraswathi Devadula 15,515 Reputation points Microsoft External Staff Moderator

2026-03-18T05:29:15.79+00:00

Hi Jonathan

I request you to please allow me sometime, as I working on this to get your server enable.
Jonathan 0 Reputation points

2026-03-18T12:02:06.7166667+00:00

Hi Naveena I really appreciate you've tried to help about trying to enabling or restoring the database. As i wrote in support ticket, emails and directly to you. This is a production database and my systems is currently down due this issue. I changed ticket severity but i really can't no wait another day. Is there something you can do after 5 days my systems have been disabled?

Answer 1

Saraswathi Devadula 15,515 Microsoft External Staff Moderator

Hi Jonathan

The issue got resolved by downloading the template of PITR of the original server and created the new server using the template.

Later, I suggested you enable geo-backup or create a replica in another region that is not capacity constrained and move there.

Recommended alternate regions are:

Central US
Canada Central

https://dori-uw-1.kuma-moon.com/en-us/azure/mysql/flexible-server/how-to-read-replicas-portal
https://docs.azure.cn/en-us/mysql/flexible-server/concepts-backup-restore

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Azure Database for MySQL flexible server | The server is currently in 'disabled' state. Please wait for the operation to complete.

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