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Dear Microsoft Support Team,
I am nog able to sign in with my MFA account. I also don't see any code on my Smartphone or am able sign in on this account.
Many thanks
Error Code: 500121
Request Id: <PII REMOVED
Correlation Id: <PII REMOVED>
Timestamp: 2026-03-03T11:35:59Z
A cloud-based identity and access management service for securing user authentication and resource access
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Hello ******@vxcompany.com
Thank you for reaching out to Microsoft Q&A.
I understand that you are not able to sign in because of MFA. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:
Please send me the detail via private message. So, we can assist you further
Hello
We have engaged with the data protection team, and they informed us that you need to reach out to a Global Administrator to reset the MFA.Please let us know if you need any further assistance.
Thank you
Colleagues informed me that this is something that must be reset by Microsoft.