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Azure portal login issue with MFA

Karthik Thangavel 0 Reputation points
2026-02-28T20:03:45.6633333+00:00

I have a personal (******@hotmail.com) account. I had been using this account for a long. Now I cannot login to portal.azure.com.

I cannot login with the 6 digit code from Microsoft MFA and I do not see other login options via email or phone.

I even tried with other MFA Authenticator but no luck.

I removed the 2 step verification. But it is still asking for Authenticator code or MFA code.

Sometimes logged into portal.azure.com in private browser window but getting this message.

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '<PII REMOVED>' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

I cannot even login to my personal account to proceed further like checking entra config.

I am not sure how to resolve this issue.

Thanks.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  2. Andriy Bilous 12,096 Reputation points MVP
    2026-02-28T21:54:35.9833333+00:00

    Hello Karthik Thangavel

    That error is the Entra sign-in error (AADSTS50020) and, with personal Microsoft accounts often happens because the sign-in flow drops you into the Microsoft tenant (tenant ID <PII REMOVED) where your account isn’t a member, so the Azure portal app (ID <PII REMOVED>) can’t finish sign-in.

    Microsoft’s guidance for this personal account → Microsoft tenant behavior is basically: create or use your own tenant with an Azure account or use a work/school account instead of relying on that system tenant.

    Options to fix
    What to do (most practical paths)

    1 Microsoft’s own sign-in troubleshooting steps are:

    • Use InPrivate/Incognito
    • Clear cookies/cache
    • Make sure you’re not auto-signed into a different Microsoft account in the browser

    If you can get into the portal UI even briefly, try switching directory to your actual tenant, not Microsoft.

    2 Have that admin account: Microsoft Entra ID → Users → your user → Authentication methods → Require re-register multifactor authentication

    Then you sign in again and re-enroll MFA.

    3 At that point there usually isn’t a self-service bypass. You’ll need Microsoft support for account/subscription access recovery

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