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I can't download any file from the MS team chat.

Dipanjan Biswas 25 Reputation points
2026-02-02T17:00:21.5633333+00:00

Hi, I can't download any files or images from the team chat. Yesterday, this message popped up. But then my friend sent another couple of files that won't be downloadable either. I can chat or send a file from my end. The only issue is that no files can be downloaded. What do I need to do to fix this issue, or can anyone guide me? Thanks.

Microsoft Teams | Microsoft Teams Free | Files
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  1. Winnie-B 7,100 Reputation points Microsoft External Staff Moderator
    2026-02-03T08:27:55.39+00:00

    Hi Dipanjan Biswas

    Thank you for reaching out to the Microsoft Q&A Forum. I understand how frustrating this is, when Teams suddenly won’t download files or images from chat. 

    Please kindly check the Files and links settings in Teams by going to Settings, and make sure the option “Always ask where to save downloaded files” is turned On.

    User's image

    If the issue persists, please try upgrading your Teams application to the Insider version as a workaround. 

    For more details, please also refer to this following thread with the same issue: MS Teams Free suddenly won't download attachments - Microsoft Q&A

    Thank you for your understanding and please feel free to let me know how it goes.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.

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