Miscellaneous topics that do not fit into specific categories.
Hi. I'm David, and I'm happy to help you.
It is necessary to investigate this issue to understand the reason for it.
Please do the following:
- Press "Windows + X" and select "Device Manager";
- Click on the "View" menu and select "Show hidden devices";
- Expand "Bluetooth";
(If you don't have the Bluetooth category, let me know.)
- If the Bluetooth adapter is listed, right-click and select "Properties". Check if there is an error in "Device Status". If you see an error under Device Status, please share a screenshot.
- If you can't identify the Bluetooth adapter, please share a screenshot of the devices under the Bluetooth category.
- Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Also, share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the screenshot tool.
I await your reply.