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how to connect Bluetooth devices

Rebecca Spano 5 Reputation points
2026-01-12T13:09:36.1166667+00:00

my earbuds have disconnected and my bluethooth is not connecting to them anymore.

Microsoft 365 and Office | Other

2 answers

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  1. David-M 109.5K Reputation points Independent Advisor
    2026-01-12T13:43:23.52+00:00

    Hi. I'm David, and I'm happy to help you.


    It is necessary to investigate this issue to understand the reason for it.


    Please do the following:

    1. Press "Windows + X" and select "Device Manager";
    2. Click on the "View" menu and select "Show hidden devices";
    3. Expand "Bluetooth";

    (If you don't have the Bluetooth category, let me know.)

    1. If the Bluetooth adapter is listed, right-click and select "Properties". Check if there is an error in "Device Status". If you see an error under Device Status, please share a screenshot.
    • If you can't identify the Bluetooth adapter, please share a screenshot of the devices under the Bluetooth category.
    • Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the screenshot tool.


    I await your reply.

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  2. Q&A Assist
    2026-01-12T13:09:42.9133333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To connect your Bluetooth earbuds, you can follow these steps:

    1. Ensure Bluetooth is On: Go to Settings > Devices on your device and make sure Bluetooth is turned on.
    2. Make Earbuds Discoverable: Turn on your earbuds and make sure they are in pairing mode. This usually involves holding down a button on the earbuds until a light flashes, but check the manufacturer's instructions for specifics.
    3. Pair the Device: In the Bluetooth settings on your device, look for your earbuds in the list of available devices. When you see them, select them to pair.
    4. Follow Any Prompts: If prompted, confirm the pairing process, which may involve entering a PIN or confirming a code.
    5. Check Connection: Once paired, your earbuds should connect automatically when they are turned on and within range.

    If you encounter issues, ensure that your earbuds are charged and try turning Bluetooth off and on again on your device. Restarting your device may also help resolve connection problems.


    References:

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