Share via

Cannot forward an email from another email account that is in my Outlook

Philip Haretos 0 Reputation points
2026-01-01T19:16:17.9+00:00

Hi,

In old Outlook, I was easily able to change the "from" email address by selecting any email account that was set up in my Outlook. I could simply switch the "from" email and send the email I was working on. Everything worked as it should.

Now, when I change the "from" email, Outlook automatically opens a new message window instead of just changing the address in the email I'm trying to send. It's so incredibly frustrating.

PLEASE HELP!

Outlook | Windows | New Outlook for Windows | For home
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Victor1-V 7,320 Reputation points Microsoft External Staff Moderator
    2026-01-02T07:17:32.98+00:00

    Hello Philip Haretos,

    Thank you for your post in the Microsoft Q&A forum. I understand your frustration with the change in behavior when trying to switch the "From" address in the new Outlook for Windows. It can be very disruptive when a familiar workflow is altered. 

    I have reviewed the existing answer from Q&A Assist, and it correctly identifies the current design of the new Outlook. This behavior is indeed different from the classic Outlook and is intended to provide better account separation. While the previous method of seamlessly switching within the same window is not currently available, I would like to offer an alternative method you can try: 

    1. Do not change the "From" field in your current email draft. 
    2. Instead, copy the content (Ctrl+C) from your current draft (the email you want to send). 
    3. Go to your account list in the folder pane, select the account you want to send from, and click New Message. 
    4. Paste the content (Ctrl+V) into this new message window. 
    5. Complete and send the email from this new window. 

    While this is not a perfect solution, it can help you achieve the goal of sending content from a specific account without losing your work. 

    If this new design does not meet your needs, the most effective way to request a change is to provide direct feedback to the Outlook development team. Within the new Outlook app, please go to Help > Feedback to share your thoughts on this feature. User feedback is a key factor in planning future updates. 

    User's image I hope this additional information is helpful. Please let me know if you have any other questions. 

  2. Q&A Assist
    2026-01-01T19:16:25.4333333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    In the new Outlook for Windows, when you attempt to change the "From" email address while composing an email, it opens a new message window instead of just changing the address in the current email. This design is intended to prevent accidental actions on the wrong account. Unfortunately, this means that the functionality you were used to in the old Outlook is not available in the new version at this time.

    More cross-account functionalities are being planned for future updates, but currently, this is how the new Outlook operates.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.