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Unable to upgrade from windows 10 to 11

Riehlly 0 Reputation points
2025-12-15T11:50:11.22+00:00

As the title states, I am unable to upgrade my pc from windows 10 to windows 11 regardless of which method I use. I originally tried to use the settings on my pc to upgrade from there, but after multiple attempts of the update failing due to error codes, fixing said codes then trying again, the option to update has now disappeared but the update has not gone through as I am still on the windows 10 OS. I have also tried using the Windows installation assistant, but after waiting for the install to complete and restarting my computer, the computer still remains on windows 10 and there is no log of what happened to the update, even when reopening the assistant.

Windows for home | Windows 11 | Licensing and activation
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  1. David-M 99,675 Reputation points Independent Advisor
    2025-12-15T12:23:39.7966667+00:00

    Hi. I'm David, and I'm happy to help you.

    Please clarify the following:

    • Do you have a third-party antivirus installed? If yes, which one?
    • Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

    Also. What is the current "OS Build" of your Windows 10?

    • Press "Windows + R", type winver, and click OK.

    If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Be sure to censor your email address if it appears. The Microsoft Q&A is public.

    I await your reply.

  2. David-M 99,675 Reputation points Independent Advisor
    2025-12-15T13:56:39.2533333+00:00

    Thanks for the clarifications.

    Try upgrading to Windows 11 by doing an In-place Upgrade using a Windows 11 ISO file. (This is a different procedure from the Installation Assistant.)

    It's a simple procedure, and you have the option to keep files, settings, and apps. Therefore, all your data is kept.

    Download the ISO file to perform the procedure:

    1. Access the link below;

    https://www.microsoft.com/en-us/software-download/windows11

    1. Under "Download Windows 11 Disk Image (ISO)", click "Select download" and select "Windows 11 (multi-edition ISO for x64 devices)";
    2. Click "Download";
    3. Choose the language and click on "Confirm";
    4. Then, click "64-bit Download".
    5. Wait for the download to finish and proceed to the procedure below.

    After downloading the ISO, do the following:

    1. Double-click the ISO to run;

    (After running the ISO, you may need to double-click the "Setup" file to start the procedure.)

    1. On the "Install Windows 11" screen, uncheck "I want to help make the installation of Windows better" and select "Change how Windows Setup download updates";
    2. On the next screen, select "Not right now" and click "Next";
    3. Accept the terms of use;
    4. On the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.

    (It is in this step that you must check "Keep personal files and apps" so that all your data is kept.)

    1. Click on "Install" and wait for the procedure to finish. Your computer may restart several times.

    If you get any errors, please let me know.

    Feel free to ask back any questions.

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