I got and error when I try to log my azure account after long time ?Error message: AADSTS5000225

Question

I got and error when I try to log my azure account after long time ?Error message: AADSTS5000225

Matheesha Goonasinghe 0

User's image

Sridevi Machavarapu 9,465 Reputation points Microsoft External Staff Moderator

2025-12-15T02:25:55.8233333+00:00
Hello Matheesha Goonasinghe,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

1 answer

Your answer

Sridevi Machavarapu 9,465 Reputation points Microsoft External Staff Moderator

2025-12-15T02:25:55.8233333+00:00

Hello Matheesha Goonasinghe,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Answer 1

Hi @Matheesha Goonasinghe ,

please take a look here: Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Share via

I got and error when I try to log my azure account after long time ?Error message: AADSTS5000225

1 answer

Your answer