Please check the audio issue of my Bluetooth device as it is connecting but not receiving audio

Hello @Soujanya Medidhi, 

Good day! Thank you for posting your valuable question on the Microsoft Q&A forum. 

To help us provide the most accurate and effective solution for your Bluetooth audio issue, could you share a bit more detail about your setup? 

• Which operating system and version are you using (Windows 10, Windows 11, macOS, Android, etc.)?
• What is the exact model of your Bluetooth device? You mentioned Buds Pro, are these Samsung Galaxy Buds Pro or another brand?
• Does the device show as “Connected” in your Bluetooth settings? And is it set as the default audio output device in your sound settings? 
• Have you tried any troubleshooting steps so far? For example: restarting your PC and earbuds, removing and re-pairing the device,...
• Does the issue occur system-wide or only in specific apps(PowerPoint, Teams, or all audio playback,...)?
• Are your Bluetooth and audio drivers up to date? 
• Have you installed any recent Windows updates? 
• Does the Buds Pro work correctly with other devices? 

This additional context will help us understand your environment and the steps already taken so we can tailor the guidance to resolve the issue effectively. 

In the meantime, here are some basic checks you can try: 

• Confirm the Buds Pro is selected as the default playback device in Sound Settings. 
• Remove the device from Bluetooth settings and pair it again. 
• Restart both your device and the earbuds to refresh the connection. 

I apologize if I could not jump straight to a solution. I want to avoid suggesting anything that might be inaccurate or unhelpful. Once we have the details above, we’ll be able to assist you more effectively and guide you toward the right resolution. 

Looking forward to your response so we can get this sorted out for you together. 

If you have extra questions about this answer, please click "Comment". 

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If your Bluetooth device (Buds Pro) is connecting but not receiving audio, here are some troubleshooting steps you can follow:

1. Check Bluetooth Settings: Ensure that Bluetooth is turned on in your device settings.
2. Device Compatibility: Verify that your Bluetooth device is compatible with your system. Some devices may not support certain audio profiles.
3. Restart Devices: Restart both your Bluetooth device and the device it is connected to, as this can sometimes resolve connectivity issues.
4. Audio Output Settings: Make sure that the audio output is set to your Bluetooth device. You can check this in the sound settings of your device.
5. Driver Updates: Ensure that your Bluetooth drivers are up to date. You can check for updates in the Device Manager.
6. Reconnect the Device: Remove the Bluetooth device from your paired devices list and then reconnect it.
7. Check for Interference: Ensure there are no other Bluetooth devices interfering with the connection.

If the issue persists, it may be helpful to check for any known issues related to Bluetooth audio devices in the documentation for your operating system or device.

References:

• Bluetooth devices aren't pairing
• Bluetooth speakers don't work after update 4505903 is installed in Windows 10, version 1903