Hello @**Joan Kirkbride,**The error code 0x80073712 indicates that there are missing or corrupted files that are required for the update to install successfully. Here are some steps you can take to resolve this issue:
- Check for Corruption: This error often occurs due to corruption in the component store. You can use the Deployment Image Servicing and Management (DISM) tool to repair the Windows image. Run the following command in an elevated Command Prompt:
DISM /Online /Cleanup-Image /RestoreHealth
This command will scan for and repair any corruption in the Windows image.
- Install the Update Manually: If the update continues to fail, you can manually download and install it from the Microsoft Update Catalog. Search for the update’s KB number and download the appropriate version for your system.
- Check for Missing Prerequisites: Ensure that all prerequisite updates are installed. Sometimes, updates depend on previous updates being installed first. You can check the update history to verify this.
- Restart Your Computer: After performing the above steps, restart your computer and try to install the update again.
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