Get my azure subscription back

Question

Get my azure subscription back

Ratna Puranam 0

Last week Saturday i done free trail for azure portal with mailid: ******@gmail.com,I received subscription, but day before yesterday my subscription has gone y I don't know i received new tenant id but in that there is no subscription, Please tranfer the ownership to the new user tenant id as I converted th external user to internal user, when I converted,the subscription is not appearing and not able to use services, please do the needful

Suchitra Suregaunkar 4,210 Reputation points Microsoft External Staff Moderator

2025-12-12T17:14:26.5533333+00:00
Hello Ratna Puranam

Thank you for posting your query on Microsoft Q&A platform.
Your Azure subscription is still tied to your old Microsoft Entra tenant, so after converting your account from external → internal, the subscription is no longer visible in the new tenant.

Azure subscriptions have a trust relationship with only one Entra tenant at a time. When you changed the user from external → internal, Azure treated this as moving to a different tenant ID. Since a subscription cannot automatically move to the new tenant, it remains attached to the old directory, which is why it no longer appears.

Resolution Steps:

Step 1 — Sign in with the original account / tenant

Use the same identity you used at the time you created the free trial subscription.

If you can still access the old tenant, you will see the subscription there.

Step 2 — Move the subscription to your new internal tenant

You can Change Directory for an existing subscription:

Azure Portal → Subscriptions → Select subscription → Change directory

Reference: https://dori-uw-1.kuma-moon.com/en-us/entra/fundamentals/how-subscriptions-associated-directory

Moving a subscription to a new tenant removes existing RBAC assignments permanently.

After moving, use Switch directories in the portal or sign out/in.

If you want to transfer billing ownership to the new account (not just directory change):

Follow: Transfer billing ownership https://dori-uw-1.kuma-moon.com/en-us/azure/cost-management-billing/manage/billing-subscription-transfer

If you check “Move subscription tenant”, it will move the subscription to the new tenant.

Billing ownership transfer sends an approval email to the new account.

If your old tenant is deleted or not accessible: You must raise a support request only Microsoft Support can recover or re‑associate a subscription when the tenant is lost.

Reference: https://dori-uw-1.kuma-moon.com/en-us/azure/role-based-access-control/transfer-subscription

If you have any other queries, please do let us know.

Thanks,

Suchitra.
Ratna Puranam 0 Reputation points

2025-12-13T06:37:15.6133333+00:00

I am unable to see subscription in azure portal, can you please help me to use my azure portal with subscription
Ratna Puranam 0 Reputation points

2025-12-13T09:13:00.36+00:00

When I open the azure portal I am unable to see subscription, in subscription there is no subscription

1 answer

Your answer

Ratna Puranam 0 Reputation points

2025-12-13T06:37:15.6133333+00:00

I am unable to see subscription in azure portal, can you please help me to use my azure portal with subscription
Ratna Puranam 0 Reputation points

2025-12-13T09:13:00.36+00:00

When I open the azure portal I am unable to see subscription, in subscription there is no subscription

Answer 1

To recover your Azure subscription, you may need to follow these steps:

Check Your Azure Portal: Sign in to the Azure portal with the email address you used for the free trial. Navigate to Subscriptions to see if your subscription is listed there.
Switch Directories: If you received a new tenant ID, you might need to switch directories to access your subscription. You can do this by clicking on your account name in the top-right corner of the Azure portal and selecting Switch Directory.
Transfer Ownership: If your subscription is associated with a different tenant and you need to transfer it to your new tenant, you can do this by following the steps outlined in the Azure documentation for transferring billing ownership. Ensure you are signed in as an administrator of the billing account that has the subscription you want to transfer.
Contact Support: If you still cannot find your subscription, consider reaching out to Azure support for assistance. They can help you recover your subscription or provide guidance on the next steps.

Please note that when transferring a subscription to a different Microsoft Entra tenant, all Azure role assignments to access resources in the subscription will be permanently removed, so you may need to reassign access after the transfer.

References:

Share via

Get my azure subscription back

1 answer

Your answer