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Cant log-in after password reset.

Suri Sad 0 Reputation points
2025-12-12T15:24:58.6266667+00:00

Hi

I had to change my email password, and it signed me out of my outlook app for autentication. When i tried to log in again it prompts me approve the request in my app, but i no longer have access to it. So I reset my password again because i have access to the alternative email and my phone number but when i try to log in again with the new password i just created i get an error saying "You've tried to sign in too many times with an incorrect account or password."

Since i just changed the password im sure it is correct and i am sure the email is also correct.

I dont have my recovery code and ive tried to ask for support but because i have two factor authentication they ignored my request.

What can i do to solve this issue, because the normal channels aren't for me?

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Harold Milan 12,290 Reputation points Independent Advisor
    2025-12-12T15:59:41.6966667+00:00

    Hi,

    Your account is locked because multiple failed sign-in attempts combined with two-factor authentication triggered Microsoft’s security protection. Even though your password is correct, the system requires 2FA approval and temporarily blocks access after too many tries.

     

    What I suggest is:

    Wait for the lockout period usually about 24 hours.

    Then use the official Account Recovery Form: https://account.live.com/acsr with as much accurate info as possible.

    If recovery fails, escalate to Microsoft Support for a manual review explaining you lost access to your Authenticator app.

     

    Once you regain access, update your security info and store a recovery code to avoid this in the future. I hope this helps!

     

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