Only streak isn't working on rewards. All other point additions are working.

Question

Only streak isn't working on rewards. All other point additions are working.

beki b 35

Signed in daily, did daily sets , streak remains at zero? All other points are working. Has Microsoft been hacked? User's image

Mod moved from : Microsoft Edge | Website issues | Windows 10

Tracy Berry 60 Reputation points

2025-12-12T15:19:57.14+00:00

I am having the same problem:

I was at a 1466-day streak yesterday (Thursday 12-11-25) and when I completed my tasks today (12-12-25) it should of went to 1467-day streak, but it did not. yes, I have cleared history and did disc cleanup, and it will not change to 1467 & yes, I have streak protection on. I do this every day & I have worked hard to keep that streak going for over 4 years yes that's right 4 years without missing a day.
GB 0 Reputation points

2025-12-12T16:01:34.57+00:00

também estou com o mesmo problema. Ontem (11/12/25), cheguei a 671 dias e hoje (12/12/25), chegaria a 672 dias, mas mesmo completando a sequência diária, não chegou. Já limpei o histórico e fiz limpeza de disco, desconectei da conta e entrei novamente e nada. Agora estou com proteção de dias ativada.
April 25 Reputation points

2025-12-12T16:34:45.67+00:00

Same thing happened to my son this morning. He completes this every single morning, ritualistically. Everything was completed but it didn't count towards his streak. He is stuck at the 981 that he got yesterday, when it should be showing 982. Technically 984, but this has happened in the past as well and they never corrected his streak to the appropriate amount. He's trying to get to 1k and then will supposedly be done with it, for his sanity and mine.
Tracy Berry 60 Reputation points

2025-12-12T16:40:55.9166667+00:00

This has happened to me in the past as well, seems like it happens every few months and it takes them days to weeks to fix, if it gets fixed at all. They have fixed mine in the past but the streak they reset it to was incorrect, I got tired of going back and forth with them via email. I hope they fix everyone's soon
Marcus Rooney 5 Reputation points

2025-12-12T20:26:12.55+00:00

Exactly the same on my account. Done every task and still same streak count as yesterday.
Tracy Berry 60 Reputation points

2025-12-12T21:10:16.43+00:00

This is for sure ridiculous
Jeremy A 5 Reputation points

2025-12-13T08:38:13.6866667+00:00

I'm having the same issue, lost my streak yesterday and the tracker isnt tracking today either after completing the daily set. I've signed in and out, etc but nothing.
April 25 Reputation points

2025-12-13T08:58:24.8933333+00:00

Next day, and not only did it not count my son's streak yesterday or today, but it also acted like he missed a day yesterday even though he completed everything. It counted it against him using his streak protection or something? This needs to be fixed asap!
Andrea R 5 Reputation points

2025-12-13T12:57:15.5766667+00:00

I'm having the same issue too. I've never missed my streak, and yesterday I completed the daily set as usual, but today I lost my 959 streak just because. It's outrageous. I hope this gets fixed because it's clearly an error from Microsoft Rewards
Jennifer Wiesen 0 Reputation points

2025-12-13T15:40:01.2566667+00:00

My streak was set back to 0 this morning and said i missed yesterday, which i didn't... Please help.
Tracy Berry 60 Reputation points

2025-12-13T15:56:15.6233333+00:00

I ended up contacting Microsoft via the rewards program page, I am just waiting for them to respond
B R 0 Reputation points

2025-12-13T19:46:53.9233333+00:00

I have the same exact problem. I continued my streak yesterday at work and when I woke up, it was to a broken 578 day streak. I know for a fact that I completed everything yesterday as well.
April 25 Reputation points

2025-12-14T04:39:30.1166667+00:00

I got a response from support earlier that said there was a problem with the 12/12 daily set and that a fix has been implemented. Checking the site still showed the same broken streak, but there was an oops message saying the impacted streaks would be fixed or something of that nature.
Andrea R 5 Reputation points

2025-12-14T08:07:44.5266667+00:00

Really? They said that? I've contacted support as well but they haven't replied back. And I'm not seeing any message about the streak being fixed :(
April 25 Reputation points

2025-12-14T08:47:06.4+00:00

It was there when I got that response and and my son checked his account. He checked again at midnight to see if the streak was working yet. Streak appears to be functioning as usual now, except he is still missing those 2 days from it and it did use 2 days of his streak protection still. I'll probably end up contacting them again about that.
Ian Henson 0 Reputation points

2025-12-14T10:03:12.3833333+00:00

Similar here.

Was fine yesterday when I completed it, but this morning it says my streak protection has all been used (I believe I was on 12 of 14 days previously).
Maggie Ratliff 0 Reputation points

2025-12-14T14:21:46.4266667+00:00

Yes, I lost my streak also. Seems like everytime I get close to getting a puzzle piece , something happens and I lose my streak or something else. No fun
Robert Harper 0 Reputation points

2025-12-15T07:35:49.1133333+00:00

Same thing has been going on over the kast 3 years. Then randomly it doesn't work and xbox does nothing.
Sanjeev Rao 10 Reputation points

2025-12-15T12:09:27.1866667+00:00

Does anyone know when the rewards streak will be restored to the correct number of days?
Corrine Glew 0 Reputation points

2025-12-15T18:22:38.8766667+00:00

I also lost my streak on 12/12 & have the protection on. So far I only have a count of 3 when it should be 559. I am on there every day. This happened before & since I didn't keep track back then I didn't know how many I should have gotten back. Now I know. Please fix this as it was your outage that made it happen.

1 answer

Your answer

Tracy Berry 60 Reputation points

2025-12-12T15:19:57.14+00:00

I am having the same problem:

I was at a 1466-day streak yesterday (Thursday 12-11-25) and when I completed my tasks today (12-12-25) it should of went to 1467-day streak, but it did not. yes, I have cleared history and did disc cleanup, and it will not change to 1467 & yes, I have streak protection on. I do this every day & I have worked hard to keep that streak going for over 4 years yes that's right 4 years without missing a day.
GB 0 Reputation points

2025-12-12T16:01:34.57+00:00

também estou com o mesmo problema. Ontem (11/12/25), cheguei a 671 dias e hoje (12/12/25), chegaria a 672 dias, mas mesmo completando a sequência diária, não chegou. Já limpei o histórico e fiz limpeza de disco, desconectei da conta e entrei novamente e nada. Agora estou com proteção de dias ativada.
April 25 Reputation points

2025-12-12T16:34:45.67+00:00

Same thing happened to my son this morning. He completes this every single morning, ritualistically. Everything was completed but it didn't count towards his streak. He is stuck at the 981 that he got yesterday, when it should be showing 982. Technically 984, but this has happened in the past as well and they never corrected his streak to the appropriate amount. He's trying to get to 1k and then will supposedly be done with it, for his sanity and mine.
Tracy Berry 60 Reputation points

2025-12-12T16:40:55.9166667+00:00

This has happened to me in the past as well, seems like it happens every few months and it takes them days to weeks to fix, if it gets fixed at all. They have fixed mine in the past but the streak they reset it to was incorrect, I got tired of going back and forth with them via email. I hope they fix everyone's soon
Marcus Rooney 5 Reputation points

2025-12-12T20:26:12.55+00:00

Exactly the same on my account. Done every task and still same streak count as yesterday.
Tracy Berry 60 Reputation points

2025-12-12T21:10:16.43+00:00

This is for sure ridiculous
Jeremy A 5 Reputation points

2025-12-13T08:38:13.6866667+00:00

I'm having the same issue, lost my streak yesterday and the tracker isnt tracking today either after completing the daily set. I've signed in and out, etc but nothing.
April 25 Reputation points

2025-12-13T08:58:24.8933333+00:00

Next day, and not only did it not count my son's streak yesterday or today, but it also acted like he missed a day yesterday even though he completed everything. It counted it against him using his streak protection or something? This needs to be fixed asap!
Andrea R 5 Reputation points

2025-12-13T12:57:15.5766667+00:00

I'm having the same issue too. I've never missed my streak, and yesterday I completed the daily set as usual, but today I lost my 959 streak just because. It's outrageous. I hope this gets fixed because it's clearly an error from Microsoft Rewards
Jennifer Wiesen 0 Reputation points

2025-12-13T15:40:01.2566667+00:00

My streak was set back to 0 this morning and said i missed yesterday, which i didn't... Please help.
Tracy Berry 60 Reputation points

2025-12-13T15:56:15.6233333+00:00

I ended up contacting Microsoft via the rewards program page, I am just waiting for them to respond
B R 0 Reputation points

2025-12-13T19:46:53.9233333+00:00

I have the same exact problem. I continued my streak yesterday at work and when I woke up, it was to a broken 578 day streak. I know for a fact that I completed everything yesterday as well.
April 25 Reputation points

2025-12-14T04:39:30.1166667+00:00

I got a response from support earlier that said there was a problem with the 12/12 daily set and that a fix has been implemented. Checking the site still showed the same broken streak, but there was an oops message saying the impacted streaks would be fixed or something of that nature.
Andrea R 5 Reputation points

2025-12-14T08:07:44.5266667+00:00

Really? They said that? I've contacted support as well but they haven't replied back. And I'm not seeing any message about the streak being fixed :(
April 25 Reputation points

2025-12-14T08:47:06.4+00:00

It was there when I got that response and and my son checked his account. He checked again at midnight to see if the streak was working yet. Streak appears to be functioning as usual now, except he is still missing those 2 days from it and it did use 2 days of his streak protection still. I'll probably end up contacting them again about that.
Ian Henson 0 Reputation points

2025-12-14T10:03:12.3833333+00:00

Similar here.

Was fine yesterday when I completed it, but this morning it says my streak protection has all been used (I believe I was on 12 of 14 days previously).
Maggie Ratliff 0 Reputation points

2025-12-14T14:21:46.4266667+00:00

Yes, I lost my streak also. Seems like everytime I get close to getting a puzzle piece , something happens and I lose my streak or something else. No fun
Robert Harper 0 Reputation points

2025-12-15T07:35:49.1133333+00:00

Same thing has been going on over the kast 3 years. Then randomly it doesn't work and xbox does nothing.
Sanjeev Rao 10 Reputation points

2025-12-15T12:09:27.1866667+00:00

Does anyone know when the rewards streak will be restored to the correct number of days?
Corrine Glew 0 Reputation points

2025-12-15T18:22:38.8766667+00:00

I also lost my streak on 12/12 & have the protection on. So far I only have a count of 3 when it should be 559. I am on there every day. This happened before & since I didn't keep track back then I didn't know how many I should have gotten back. Now I know. Please fix this as it was your outage that made it happen.

Answer 1

Hi Beki,Thank you for sharing your question.

I understand that everything else is working correctly you're earning points but your streak remains at zero despite completing daily sets. That must be frustrating and understandably raises concern about whether something went wrong on Microsoft’s end.

This isn’t due to a security breach; rather, it's likely a known issue or glitch with the Rewards streak tracking system. Microsoft acknowledges that streak counters sometimes fail to update even when all required daily activities are completed, and users on support forums—along with an independent advisor have confirmed that inconsistencies in time zone handling or synchronization delays can interrupt streak progression.

Several effective resolutions include:

Ensuring all parts of the daily set (poll, quiz, search) are fully completed, and being mindful of Pacific Time (as Microsoft Rewards operates on that time zone). [dori-uw-1.kuma-moon.com]

Sign out and then sign back into your Microsoft Rewards account or refresh to resolve potential sync delays.

If streak protection is enabled, note that it only activates if you miss an entire day it won't help if one task within a daily set was skipped.

If you're still stuck at zero, contact Microsoft Rewards Support via the Rewards dashboard. Users experiencing similar problems have had their streaks evaluated and often restored once Microsoft confirmed the glitch.

I hope this helps.

Best Regards,

Noel

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Only streak isn't working on rewards. All other point additions are working.

1 answer

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