Don't get the otp number and call in microsoft rewards page.

If you are not receiving the OTP (One-Time Password) number or call on the Microsoft Rewards page, there are a few troubleshooting steps you can take:

1. Check Your Phone Number: Ensure that the phone number associated with your Microsoft account is correct. You can verify this in your account settings.
2. Try Other Verification Options: If you have set up alternative methods for security verification, select Other verification options and try again.
3. Check for Blocked Accounts: If the above steps do not resolve the issue, your account may be blocked from using Microsoft Entra multifactor authentication. You may need to ask a global admin to check if your account is blocked and, if so, to unblock it.
4. Wait and Retry: Sometimes, there may be throttling in place if you have requested multiple OTPs in a short period. Wait for some time before trying again.
5. Contact Support: If none of the above solutions work, consider reaching out to Microsoft support for further assistance.

These steps should help you troubleshoot the issue with receiving OTPs on the Microsoft Rewards page.

Hi, I'm John! I will help you with this.

Have you tried adding the phone number using the default mobile browser on the phone where the SIM card is inserted?

To do this:

• On your mobile device mobile browser, go back to redeem page: https://rewards.bing.com/redeem/
• Attempt to redeem the reward again.

If issue persists please try:

• Make sure the phone number linked to your account is still active, has signal, and can receive text messages. You might want to ask someone to send a test text just to confirm it’s working.
• Try toggling Airplane mode On and Off on your phone. This can help refresh your SIM’s connection to the network/tower.
• For more troubleshooting steps, please see "Troubleshooting verification code issues see" https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

If issue persists please provide more details about the issue.

Click "Add comment" to let me know.

Regards,

John J.D.