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It sounds like you're experiencing a sign-in issue with your work email due to the authentication app. Here are some steps you can take to resolve the issue:
- Check Your Credentials: Ensure that you are entering the correct email address and password. If you have recently changed your password, make sure you are using the updated one.
- Authentication App: If the authentication app is not working, try the following:
- Ensure that your device has internet access.
- If possible, try to access the authentication app on another device where you might be logged in.
- If you cannot access the app, you may need to contact your organization's IT department to reset your authentication method.
- Clear Browser Cache: If you are using a web browser to log in, try clearing your browser's cache and cookies or using a private browsing session.
- Contact Support: If you are unable to resolve the issue, you may need to contact your organization's help desk for assistance. They can help you with resetting your authentication or provide further guidance on accessing your account.
- Use Microsoft Support: If your organization has a support agreement with Microsoft, you can also reach out to Microsoft support directly through the admin center if you have access.
If you continue to have trouble, it may be beneficial to have someone from your IT department assist you directly with the issue.